Patches not listing and installing

[Gerby]

For some time now I've been trying to install patches, but each time try to run the UpdaterInstaller.exe I get the following:

No missing update found. Nothing to do!

Attempted Troubleshooting:

I ran command ...\cmd\ListMissingUpdateIds.vbs and the output is as follows:

Code: Select all

ListMissingUpdateIds.vbs(17, 1) (null): A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.

I see the following lines in the C:\Windows\WindowsUpdate.log:

Code: Select all

- ScanFileLocation = C:\Users\***\AppData\Local\Temp\wsusscn2.cab
Validating signature for c:\Windows\SoftwareDistribution\ScanFile\*******\Source.cab dwProvFlags 0x00000080:
WARNING: WVT was not able to determine online revocation. Continuing ...
Microsoft signed: No
WARNING: Digital Signatures on file C:\Windows\SoftwareDistribution\ScanFile\*******\Source.cab are not trusted: Error 0x800b0109
WARNING: failed to verify signature for offline cab. hr = 0x800b0109
WARNING: PTError: 0x800b0109
WARNING: WU client fails CClientCallRecorder::OpenOfflineSyncSource with error 0x800b0109
WARNING: ISusInternal::OpenofflineSyncSource failed, hr=800B0109
 - Exit code = 0x800B0109

I've imported the certificates from the cab file, deleted the hash and cab file from download, tried reinstalled the WUA software, and reinstalling root certificates.

Any ideas?

[aker]

Please post the change date and filesize of .\client\wsus\wsusscn2.cab and (if exists) the content of .\client\md\hashes-wsus.txt.

[alagran]

wsusscn2.cab date is 3/4/2015 and size is 110,449 KB. There isn't a hashes-wsus.txt file.

[aker]

Please install .\client\win\glb\rootsupd.exe & rvkroots.exe, then try it again.

If this does not help, delete .\client\wsus\wsusscn2.cab and run a new download session.

[alagran]

I did that previously, I'll try again and let you know shortly.

[alagran]

I've deleted the wsusscn2.cab file and redownloaded.

I've reinstalled the rootupd.exe and rvkroots.exe.

The results haven't changed. I still have the same issue.

[aker]

Then post some information about the computer:
- Windows Version
- logged in as admin?
- using the internal admin profile?
- pre-installed updates
- fresh install disc/ISO or OEM?
- AV software installed?
- please run DetermineSystemsProperties.vbs with admin rights and post the content of %temp%\SetSystemEnvVars.cmd
- post the content of C:\Windows\wsusofflineupdate.log.

[alagran]

- Windows Version: Windows 7 Professional SP1
- logged in as admin? Yes
- using the internal admin profile? Yes
- pre-installed updates Only SP1 I believe But wsusoffline worked before
- fresh install disc/ISO or OEM? It was a fresh install from over a year ago from a disk/ISO image of an OEM disc.
- AV software installed? Symantec Endpoint Protection 12.1.4112.4146
- please run DetermineSystemsProperties.vbs with admin rights and post the content of %temp%\SetSystemEnvVars.cmd

contents of file:

Code: Select all

set OS_VER_MAJOR=6
set OS_VER-MINOR=1
set OS_VER_BUILD=7601
set OS_VER_REVIS=18700
set OS_SP_VER_MAJOR=1
set OS_SP_VER_MINOR=O
set OS_LANG_CODE=Ox409
set OS_LANG=enu
set OS_LANG_SHORT=en
set OS_LANG_EXT=en-us
set systemDirectory=c:\windows\system32
set OS-ARCH=x64
set OS_DOMAIN_ROLE=1
set FS_TYPE=UDF
set PWR_POL_IDX=O
set WUA_VER_MAJOR=7
set WUA_VER_MINOR=6
set WUA_VER_BUILD=7600
set WUA_VER_REVIS=320
set MSI_VER_MAJOR=5
set MSI_VER_MINOR=O
set MSI_VER_BUILD=7601
set MSI_VER_REVIS=18493
set WSH_VER_MAJOR=5
set WSH_VER_MINOR=8
set WSH_VER_BUILD=9200
set WSH_VER_REVIS=17183
set IE_VER_MAJOR=9
set IE_VER_MINOR=10
set IE_VER_BUILD=9200
set IE_VER_REVIS=17183
set MDAC_VER_MAJOR=6
set MDAC_VER_MINOR=1
set MDAC_VER-BUILD=7601
set MDAC_VER_REVIS=17514
set MSSL_VER_MAJOR=O
set MSSL_VER_MINOR=O
set MSSL_VER_BUILD=O
set MSSL_VER_REVIS=O
set DOTNET35_VER_MAJOR=3
set DOTNET35_VER_MINOR=5
set DOTNET35_VER_BUILD=30729
set DOTNET35_VER_REVIS=5420
set DOTNET4_VER_MAJOR=4
set DOTNET4_VER_MINOR=5
set DOTNET4_VER_BUILD=51209
set DOTNET4_VER_REVIS=O
set PSH_VER_MAJOR=2
set PSH_VER_MINOR=O
set PSH_VER_BUILD=O
set PSH_VER_REVIS=O
set WMF_VER_MAJOR=O
set WMF_VER_MINOR=O
set WMF_VER_BUILD=O
set WMF_VER_REVIS=O
set MSSE_INSTALLED=O
set MSSE_VER_MAJOR=O
set MSSE_VER_MINOR=O
set MSSE_VER_BUILD=O
set MSSE_VER_REVIS=O
set MSSEDEFS_VER_MAJOR=O
set MSSEDEFS_VER_MINOR=O
set MSSEDEFS_VER_BUILD=O
set MSSEDEFS_VER_REVIS=O
set NISDEFS_VER_MAJOR=O
set NISDEFS_VER_MINOR=O
set NISDEFS_VER_BUILD=O
set NISDEFS_VER_REVIS=O
set WD_INSTALLED=1
set WD_DISABLED=1
set WDDEFS_VER_MAJOR=1
set WDDEFS_VER_MINOR=165
set WDDEFS_VER-BUILD=1856
set WDDEFS_VER_REVIS=O
set TRCERTS_VER-MAJOR=41
set TRCERTS_VER_MINOR=O
set TRCERTS_VER_BUILD=2195
set TRCERTS_VER_REVIS=O
set RRCERTS_VER_MAJOR=6
set RRCERTS_VER_MINOR=O
set RRCERTS_VER_BUILD=2195
set RRCERTS_VER_REVIS=O
set TSC_VER_MAJOR=6
set TSC_VER_MINOR=3
set TSC_VER_BUILD=9600
set TSC_VER_REVIS=16415
set WMP_VER_MAJOR=12
set WMP_VER_MINOR=O
set WMP_VER_BUILD=7601
set WMP_VER_REVIS=18526
set 02K7_VER-App=word
set 02K7_VER_MAJOR=12
set 02K7_VER_MINOR=O
set 02K7_VER_BUILD=6713
set 02K7_VER_REVIS=5000
set 02K7_SP_VER=3
set 02K7-ARCH=x86
set 02K7_LANG_CODE=Ox409
set 02K7_LANG=enu


- post the content of C:\Windows\wsusofflineupdate.log.

Contents of file:

Code: Select all

Thu 03/12/2015 10:37:53.17 - Info: starting WSUS offline update (v. 9.5.3)
Thu 03/12/2015 10:37:53.17 - Info: used path "F:\cmd\" on PC10 (user: -----)
Thu 03/12/2015 10:37:53.19 - Info: Option /updatercerts detected
Thu 03/12/2015 10:37:53.26 - Info: Option /updatecpp detected
Thu 03/12/2015 10:37:53.35 - Info: Option /updatetsc detected
Thu 03/12/2015 10:37:53.43 - Info: option /verify detected
Thu 03/12/2015 10:37:58.83 - Info: Found Microsoft windows version 6.1.7601.18700 (w61 x64 enu sp1)
Thu 03/12/2015 10:37:58.83 - Info: Found Microsoft windows Software Licensing Management Tool info ...
Thu 03/12/2015 10:37:58.83 - Info: Name: windows(R) 7, professional edition
Thu 03/12/2015 10:37:58.83 - Info: Description: windows operating system - windows(R) 7, OEM_COA-SLP channel
Thu 03/12/2015 10:37:58.83 - Info: Partial Product Key: T7Q8p
Thu 03/12/2015 10:37:58.83 - Info: License Status: Licensed
Thu 03/12/2015 10:37:58.91 - Info: Found windows update Agent version 7.6.7600.320
Thu 03/12/2015 10:37:58.91 - Info: Found windows Installer version 5.0.7601.18493
Thu 03/12/2015 10:37:58.91 - Info: Found windows script Host version 5.8.9200.17183
Thu 03/12/2015 10:37:58.92 - Info: Found Internet Explorer version 9.10.9200.17183
Thu 03/12/2015 10:37:58.92 - Info: Found Trusted Root Certificates' version 41.0.2195.0
Thu 03/12/2015 10:37:58.92 - Info: Found Revoked Root Certificates' version 6.0.2195.0
Thu 03/12/2015 10:37:58.92 - Info: Found Microsoft Data Access Components version 6.1.7601.17514
Thu 03/12/2015 10:37:58.93 - Info: Found Microsoft silverlight version 0.0.0.0
Thu 03/12/2015 10:37:58.93 - Info: Found windows Media player version 12.0.7601.18526
Thu 03/12/2015 10:37:58.93 - Info: Found Remote Desktop client version 6.3.9600.16415
Thu 03/12/2015 10:37:58.94 - Info: Found Microsoft .NET Framework 3.5 version 3.5.30729.5420
Thu 03/12/2015 10:37:58.94 - Info: Found windows powershell version 2.0
Thu 03/12/2015 10:37:58.94 - Info: Found Microsoft .NET Framework 4 version 4.5.51209
Thu 03/12/2015 10:37:58.95 - Info: Found windows Management Framework version 0.0
Thu 03/12/2015 10:37:58.95 - Info: Found Microsoft security Essentials version 0.0.0.0
Thu 03/12/2015 10:37:58.96 - Info: Found Microsoft security Essentials definitions version 0.0.0.0
Thu 03/12/2015 10:37:58.96 - Info: Found Network Inspection System definitions version 0.0.0.0
Thu 03/12/2015 10:37:58.96 - Info: Found windows Defender definitions version 1.165.1856.0
Thu 03/12/2015 10:37:58.97 - Info: Found Microsoft office 2007 Word version 12.0.6713.5000 (o2k7 enu sp3)
Thu 03/12/2015 10:37:58.98 - Info: Medium build date: 03/12/2015
Thu 03/12/2015 10:37:59.03 - Info: Medium supports Microsoft windows (w61 x64 glb)
Thu 03/12/2015 10:37:59.13 - Info: Medium does not support Microsoft office (ofc glb)
Thu 03/12/2015 10:38:00.71 - Info: Detected state of service 'windows update': Running (start mode: AutO)
Thu 03/12/2015 10:38:00.83 - warning: Hash file hashes-wsus.txt not found
Thu 03/12/2015 10:38:50.72 - Info: Listed ids of missing updates
Thu 03/12/2015 10:38:54.73 - Info: Listed ids of installed updates
Thu 03/12/2015 10:38:55.26 - Info: Listed update files
Thu 03/12/2015 10:38:55.32 - Info: No missing update found
Thu 03/12/2015 10:38:55.39 - Info: Ending WSUS Offline update

[aker]

Please search for updates using MBSA to check, if there is a general problem with wsusscn2.cab.

You may also try to run wsusou from a local HDD, while disconnected form the internet and with AV disabled.