Warning: Installation of .... failed (errorlevel: 14)

Warning: Installation of .... failed (errorlevel: 14)

Postby FGlas » 14.08.2017, 09:58

Hai,

i'm working on a fresh resetted Notebook with Windows 7 SP1 (Acer Travelmate P276-M).

Installing the updates was never a problem although i have the WSUSoffline on a seperate server.

First
Now i have the strange problem, that *some* updates gave me a error:

Code: Select all
04.08.2017 13:48:42,01 - Warning: Installation of ..\w61-x64\glb\windows6.1-kb4019263-x64_cd9a68afcaf9e28aa6f2c4180fff24fd401df121.cab  failed (errorlevel: 14)
04.08.2017 13:49:43,49 - Warning: Installation of ..\w61-x64\glb\windows6.1-kb4022722-x64_c2b6ddb20ba13fd4d9543142b76669d4305e62b3.cab  failed (errorlevel: 14)
04.08.2017 13:50:17,36 - Warning: Installation of ..\w61-x64\glb\windows6.1-kb4020322-x64_ff92616b459aa13630afba51b719444b31a4fafb.cab  failed (errorlevel: 14)
04.08.2017 13:51:03,75 - Warning: Installation of ..\w61-x64\glb\windows6.1-kb4025337-x64_86dd9e1f9321f654a6a1aeb2fc57180990d0ca6b.cab  failed (errorlevel: 14)
04.08.2017 13:52:06,92 - Warning: Installation of ..\w61-x64\glb\ie11-windows6.1-kb4025252-x64_deb3fea6bf8e13e395e3dffa020765002149bb61.cab  failed (errorlevel: 14)
04.08.2017 13:52:39,75 - Warning: Installation of ..\w61-x64\glb\windows6.1-kb3018238-x64_e044f3e0e6f4ccfccadaaa8294f9472f15d4db9a.cab  failed (errorlevel: 14)
04.08.2017 13:53:13,12 - Warning: Installation of ..\w61-x64\glb\windows6.1-kb3005607-x64_cd3779850521fa10a0a8b72890aad4840af70dd3.cab  failed (errorlevel: 14)
04.08.2017 13:54:26,27 - Warning: Installation of ..\w61-x64\glb\windows6.1-kb3033929-x64_5b2988b4619138769d347e12aec350c2cf4db4cd.cab  failed (errorlevel: 14)
04.08.2017 13:55:01,84 - Warning: Installation of ..\w61-x64\glb\windows6.1-kb3138962-x64_ffeef5bfb9d8cef2870d3d6874ef5ffcd7416222.cab  failed (errorlevel: 14)
04.08.2017 13:55:39,78 - Warning: Installation of ..\w61-x64\glb\windows6.1-kb3149090-x64_037d43c15d5c4cf042f417af00f664d08e8db86e.cab  failed (errorlevel: 14)
04.08.2017 13:56:14,58 - Warning: Installation of ..\w61-x64\glb\windows6.1-kb3168965-x64_decc33513703e6ba86db76c095a16e774bad6abd.cab  failed (errorlevel: 14)
04.08.2017 13:56:50,90 - Warning: Installation of ..\w61-x64\glb\windows6.1-kb3032655-x64_7149b1f0ebb72b46d7fd8a9b0bc673284e9aad55.cab  failed (errorlevel: 14)
04.08.2017 13:57:25,94 - Warning: Installation of ..\w61-x64\glb\windows6.1-kb3163245-x64_3d153f7f57ab0de34a89760a40d6d138647a4f51.cab  failed (errorlevel: 14)
04.08.2017 13:57:59,73 - Warning: Installation of ..\w61-x64\glb\windows6.1-kb3188730-x64_d9606f2b8742f5b4def59539b7f0e67034198b38.cab  failed (errorlevel: 14)
04.08.2017 13:58:33,50 - Warning: Installation of ..\w61-x64\glb\windows6.1-kb4014573-x64_5376c84d71b2c9fc2b00b5604ba773063a342fca.cab  failed (errorlevel: 14)
04.08.2017 13:59:11,58 - Warning: Installation of ..\w61-x64\glb\windows6.1-kb4014579-x64_b2279e774ac0e1570874461210adf20d00cff146.cab  failed (errorlevel: 14)
04.08.2017 13:59:11,92 - Info: Installed 103 updates
04.08.2017 13:59:12,19 - Info: Restored screensaver setting
04.08.2017 13:59:12,78 - Info: Activated previous power scheme
04.08.2017 13:59:12,95 - Info: Deleted temporary power scheme
04.08.2017 13:59:12,06 - Info: Installation successful
04.08.2017 13:59:13,09 - Info: Ending WSUS Offline Update


Attached is the complete Log file who shows that about 100 updates worked and then suddenly these failed...

After rebooting and starting again the failed updates were installed - but this seems for me not the wanted / standard behavior.

Second
After adding the notebook to my domain i got some updates.
So far, so good - but also the SP1 update for Windows 7 !

Code: Select all
2017-08-07   09:17:24:798    692   944   DnldMgr     * Updates to download = 1
2017-08-07   09:17:24:798    692   944   Agent     *   Title = Windows 7 Service Pack 1 für x64-basierte Systeme (KB976932)
2017-08-07   09:17:24:798    692   944   Agent     *   UpdateId = {5DA03162-868E-4567-80A2-D046B3FB1B09}.105
2017-08-07   09:17:24:798    692   944   Agent     *     Bundles 1 updates:
2017-08-07   09:17:24:798    692   944   Agent     *       {B44025FE-D3D2-4A49-888C-CE1CB9CC0EE6}.201
[...]
2017-08-07   09:41:32:890    692   e90   Agent   *************
2017-08-07   09:41:32:890    692   e90   Agent   ** START **  Agent: Installing updates [CallerId = AutomaticUpdates]
2017-08-07   09:41:32:890    692   e90   Agent   *********
2017-08-07   09:41:32:890    692   e90   Agent     * Updates to install = 6
2017-08-07   09:41:32:890    692   e90   Agent     *   Title = Sicherheitsupdate für Microsoft .NET Framework 3.5.1 unter Windows 7 und Windows Server 2008 R2 SP1 für x64 (KB3142024)
2017-08-07   09:41:32:890    692   e90   Agent     *   UpdateId = {14B2992C-B408-4D5E-A2EC-CAB506CB1AE4}.203
2017-08-07   09:41:32:890    692   e90   Agent     *     Bundles 1 updates:
2017-08-07   09:41:32:890    692   e90   Agent     *       {F286218C-6FF1-48A5-9857-6183388AF8BD}.203
2017-08-07   09:41:32:890    692   e90   Agent     *   Title = Windows 7 Service Pack 1 für x64-basierte Systeme (KB976932)
2017-08-07   09:41:32:890    692   e90   Agent     *   UpdateId = {5DA03162-868E-4567-80A2-D046B3FB1B09}.105
2017-08-07   09:41:32:890    692   e90   Agent     *     Bundles 1 updates:
2017-08-07   09:41:32:890    692   e90   Agent     *       {B44025FE-D3D2-4A49-888C-CE1CB9CC0EE6}.201


I hope, i understand this right... :?:

Thanks for your help!

.

BTW:
What files can i upload???
.log and .txt gave me both an error... and one of the files is 2 MB in size... :?

-----------

Edit:

WSUS Offline Update Log
https://ufile.io/c6dbs

Windows Update Log
https://ufile.io/xx718
FGlas
 
Posts: 13
Joined: 14.08.2017, 07:20

Re: Warning: Installation of .... failed (errorlevel: 14)

Postby Dalai » 14.08.2017, 14:41

Errorlevel 14 means
Code: Select all
ERROR_OUTOFMEMORY
    14 (0xE)
    Not enough storage is available to complete this operation.
assuming this is a System Error Code. I see from your log that the failed updates are all at the end of the first installation attempt, and they were installed fine in the next run of WSUS Offline. Probably the system had not enough RAM available to successfully install the updates at first; this is a known issue of the Windows Update Agent, which is also why WSUS Offline installs a maximum number of updates per run and requests a system reboot upon reaching this number.

Regarding the Service Pack 1 after running WSUS Offline: This is completely normal. If you look closely you can see that its size is about 9 MB or so, so it's not the full SP but only a fraction of it.

Regards
Dalai
Dalai
 
Posts: 1024
Joined: 12.07.2016, 21:00

Re: Warning: Installation of .... failed (errorlevel: 14)

Postby FGlas » 14.08.2017, 15:12

Thanks for your fast answer.

Dalai wrote:Errorlevel 14 means
Code: Select all
ERROR_OUTOFMEMORY
    14 (0xE)
    Not enough storage is available to complete this operation.
assuming this is a System Error Code.


It has installed
starting line 143 till 229 = 87 updates
and failed from 230 till 245 = 16 updates

The notebook has 4 GB of RAM, so maybe the script of the installer should be a bit modified?

Dalai wrote:Regarding the Service Pack 1 after running WSUS Offline: This is completely normal. If you look closely you can see that its size is about 9 MB or so, so it's not the full SP but only a fraction of it.

Regards
Dalai


Thanks, i'm sure no expert on this... i'm happy i found the right lines out of the log. ;-)

Regards,
FGlas

.

And a big SORRY for the uploaded files... what a $... site!
Last edited by Dalai on 14.08.2017, 17:23, edited 1 time in total.
Reason: Corrected quote
FGlas
 
Posts: 13
Joined: 14.08.2017, 07:20

Re: Warning: Installation of .... failed (errorlevel: 14)

Postby Dalai » 14.08.2017, 17:22

FGlas wrote:The notebook has 4 GB of RAM, so maybe the script of the installer should be a bit modified?

Not really. If it fails with this code on your system, make sure you free as much memory as possible by closing all programs, background tasks and so on. Windows Update is a memory hog, especially when installing many updates in a row without a reboot. As I said, WSUS Offline tries to prevent such situations by limiting the number of updates per run (RAM multiplied by 40 on x64 and RAM multiplied by 60 on x86). You can set the number of updates per stage yourself in wsusoffline\client\cmd\custom\SetUpdatesPerStage.cmdt (and rename the file to *.cmd), but unfortunately WSUS Offline corrects values smaller than 40, so the lower limit is hard-coded to 40.

Thanks, i'm sure no expert on this... i'm happy i found the right lines out of the log. ;-)

I didn't. It's a known thing that Windows Update offers SP1 again after a clean Win7 SP1 installation, even after installing all available updates via WSUS Offline.

And a big SORRY for the uploaded files... what a $... site!

Perhaps use filehorst.de (judging from your log you use a German system) or pastebin.com.

Regards
Dalai
Dalai
 
Posts: 1024
Joined: 12.07.2016, 21:00

Re: Warning: Installation of .... failed (errorlevel: 14)

Postby aker » 14.08.2017, 20:54

"storage" normally means HDD space. Could you check that, too?

4 GB RAM should be enough.
Wer Rechtschreibfehler findet, darf sie behalten oder an den Meistbietenden versteigern. / Everybody finding a misspelling is allowed to keep or sell it.
aker


WSUS Offline Update „Community Edition“ 12.3.1 / 11.9.6esr
https://gitlab.com/wsusoffline
aker
 
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Re: Warning: Installation of .... failed (errorlevel: 14)

Postby FGlas » 15.08.2017, 07:19

aker wrote:"storage" normally means HDD space. Could you check that, too?

4 GB RAM should be enough.


Sure... 395 GB free of 435 GB...

As i mentioned, the notebook was fresh resetted via
- create 4 installation DVDs
- booting + installing via DVD
- uninstall the crapware
- do updates via WSUS Offline

Thanks for your help.
If you need more informations please feel free.

Greetings from Germany
FGlas
FGlas
 
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Re: Warning: Installation of .... failed (errorlevel: 14)

Postby aker » 15.08.2017, 08:57

Sounds like some kind of OEM recovery DVD. Those usually behave strange...

Try this:
- go to C:\Windows\Logs\DISM and remove all files inside (DISM.log and a few CABs)
- do the same for C:\Windows\Logs\CBS (CBS.log might be locken and cannot be deleted)
- reboot
- run wsusou and wait for it to install the first update
- close the cmd-window
- wait about 1 minute
- copy DISM.log and CBS.log and post a link to them here

Also try this:
Download KB4025252 for Windows 7 x64 from here: http://www.catalog.update.microsoft.com ... ?q=4025252
Try to manually install.
What happens?
Wer Rechtschreibfehler findet, darf sie behalten oder an den Meistbietenden versteigern. / Everybody finding a misspelling is allowed to keep or sell it.
aker


WSUS Offline Update „Community Edition“ 12.3.1 / 11.9.6esr
https://gitlab.com/wsusoffline
aker
 
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Re: Warning: Installation of .... failed (errorlevel: 14)

Postby FGlas » 16.08.2017, 10:44

aker wrote:Sounds like some kind of OEM recovery DVD. Those usually behave strange...

Try this:
- go to C:\Windows\Logs\DISM and remove all files inside (DISM.log and a few CABs)
- do the same for C:\Windows\Logs\CBS (CBS.log might be locken and cannot be deleted)
- reboot
- run wsusou and wait for it to install the first update


Till here it was all fun, but
Where can i find "wsusou"?

Neither on my Windows 7 machine nor in the wsusoffline folder...

Or is this the "WSUS Offline Updater" which works on my "Dienste" server...?
I connect through network to the folder and start "Update installer".

aker wrote:- close the cmd-window
- wait about 1 minute
- copy DISM.log and CBS.log and post a link to them here


So should i do this on my server or on the notebook?

aker wrote:Also try this:
Download KB4025252 for Windows 7 x64 from here: http://www.catalog.update.microsoft.com ... ?q=4025252
Try to manually install.
What happens?


Can i do this without hesitating the Logs from the above try?

Please keep in mind, that the notebook is now member of my domain... after the WSUS offline script said "no more updates"
but i can kick it and try this as workgroup.

Thanks for your help.
FGlas
FGlas
 
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Joined: 14.08.2017, 07:20

Re: Warning: Installation of .... failed (errorlevel: 14)

Postby aker » 16.08.2017, 12:39

First of all: wsusou = WSUS Offline Update
I just didn't want to write the whole name. What I meant was running the UpdateInstaller.

The logs should be taken from the client, which gives out the Error 14.
In this case don't delete the CABs (you said, wsusou reported "Nothing to do!"), post them, too.

Did you do anything to fix the updates or did wsusou report the error, but the updates got installed ignoring the error?
Wer Rechtschreibfehler findet, darf sie behalten oder an den Meistbietenden versteigern. / Everybody finding a misspelling is allowed to keep or sell it.
aker


WSUS Offline Update „Community Edition“ 12.3.1 / 11.9.6esr
https://gitlab.com/wsusoffline
aker
 
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Joined: 02.03.2011, 15:32

Re: Warning: Installation of .... failed (errorlevel: 14)

Postby FGlas » 16.08.2017, 13:24

aker wrote:First of all: wsusou = WSUS Offline Update
I just didn't want to write the whole name. What I meant was running the UpdateInstaller.


Thanks for clearification.

aker wrote:The logs should be taken from the client, which gives out the Error 14.
In this case don't delete the CABs (you said, wsusou reported "Nothing to do!"), post them, too.

Did you do anything to fix the updates or did wsusou report the error, but the updates got installed ignoring the error?


No, i did nothing (other) after the failed updates than reboot and in the next wsusou session they where successfully installed.

So i copy the files back and try a run of the installer.

Then i will post the output in the next post.

Thanks in advance.
FGlas
 
Posts: 13
Joined: 14.08.2017, 07:20

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