ERROR: Unsupported Operating System < x64>

[davidg]

Hi,

So I downloaded the Windows 7 x64 update package, because this is the OS i run on. The updates where downloaded properly, but when I try to install the updates (UpdateInstaller) the following error message is returned:

------------------------
Starting WSUS Offline Update (v. 10.7.2) at 11:14:18,08...
Checking user's privileges...
Determining system's properties...

ERROR: Unsupported Operating System ( x64).

Ending WSUS Offline Update at 11:14:18,31...

C:\Users\dagradmin\Downloads\wsusoffline1072\wsusoffline\client\cmd>
------------------------

What am I doing wrong ? Why can't I install the updates?

Please advise!


BR,
David

[aker]

Looks like some broken Windows component as wsusou wasn't able to determine your OS.
Please run the file .\client\cmd\DetermineSystemsProperties.vbs and post the content of the file WOUSystemProperties.txt here (created on your desktop).

[davidg]

Hi Aker,

Thanks for the swift feedback.
So it doesn't allow me to run this script. I doubleclick on the icon DetermineSystemProperties press Open, but it returns an error message (originally on another language than English but loosely translated):

Line: 404
Sign: 1
Error: THe service could not be started because it is deactivated or because there are no activated units attached
Code: 80070422
Source: (null)

[harry]

Please open a CMD-Window with administrator rights and change to your WSUSOU directory, then type:

Code: Select all

.\client\cmd\DetermineSystemProperties.vbs

[davidg]

Same error message I'm afraid

[WSUSUpdateAdmin]

Hi.

WOU needs the WMI service.

In a command shell, please execute

Code: Select all

sc query winmgmt


This should return

Code: Select all

SERVICE_NAME: winmgmt
        TYPE               : 20  WIN32_SHARE_PROCESS
        STATE              : 4  RUNNING
                                (STOPPABLE, PAUSABLE, ACCEPTS_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0


If not, you'll have to adjust the service to be able to use WOU.

Regards,
T. Wittrock

[buckeye2016]

Excellent! At least I got my WMI to start... didn't know it was even disabled.
Now we will see if my WIN6.1 x64 will update.

I have used this tool on multiple occasions and it is wonderful.
Thanks WSUS!

[lael]

I'm getting the same error as the above user with Windows 7.

WOUSystemProperties shows the following:

Code: Select all

set OS_VER_MAJOR=6
set OS_VER_MINOR=1
set OS_VER_BUILD=7601
set OS_VER_REVIS=23564
set OS_SP_VER_MAJOR=1
set OS_SP_VER_MINOR=0
set OS_LANG_CODE=0x409
set OS_LANG=enu
set OS_LANG_SHORT=en
set OS_LANG_EXT=en-us
set SystemDirectory=C:\Windows\system32
set OS_ARCH=x64
set OS_DOMAIN_ROLE=0
set OS_RAM_GB=16
set FS_TYPE=NTFS
set WUA_VER_MAJOR=7
set WUA_VER_MINOR=6
set WUA_VER_BUILD=7601
set WUA_VER_REVIS=23453
set MSI_VER_MAJOR=5
set MSI_VER_MINOR=0
set MSI_VER_BUILD=7601
set MSI_VER_REVIS=23446
set WSH_VER_MAJOR=5
set WSH_VER_MINOR=8
set WSH_VER_BUILD=9600
set WSH_VER_REVIS=18500
set IE_VER_MAJOR=9
set IE_VER_MINOR=11
set IE_VER_BUILD=9600
set IE_VER_REVIS=18499
set MSSL_VER_MAJOR=5
set MSSL_VER_MINOR=1
set MSSL_VER_BUILD=50901
set MSSL_VER_REVIS=0
set DOTNET35_VER_MAJOR=3
set DOTNET35_VER_MINOR=5
set DOTNET35_VER_BUILD=30729
set DOTNET35_VER_REVIS=5420
set DOTNET4_VER_MAJOR=4
set DOTNET4_VER_MINOR=6
set DOTNET4_VER_BUILD=01055
set DOTNET4_VER_REVIS=0
set PSH_VER_MAJOR=2
set PSH_VER_MINOR=0
set PSH_VER_BUILD=0
set PSH_VER_REVIS=0
set WMF_VER_MAJOR=0
set WMF_VER_MINOR=0
set WMF_VER_BUILD=0
set WMF_VER_REVIS=0
set MSSE_INSTALLED=1
set MSSE_VER_MAJOR=4
set MSSE_VER_MINOR=10
set MSSE_VER_BUILD=205
set MSSE_VER_REVIS=0
set MSSEDEFS_VER_MAJOR=1
set MSSEDEFS_VER_MINOR=233
set MSSEDEFS_VER_BUILD=136
set MSSEDEFS_VER_REVIS=0
set NISDEFS_VER_MAJOR=116
set NISDEFS_VER_MINOR=66
set NISDEFS_VER_BUILD=0
set NISDEFS_VER_REVIS=0
set WD_INSTALLED=1
set WD_DISABLED=1
set WDDEFS_VER_MAJOR=1
set WDDEFS_VER_MINOR=129
set WDDEFS_VER_BUILD=268
set WDDEFS_VER_REVIS=0
set TSC_VER_MAJOR=6
set TSC_VER_MINOR=1
set TSC_VER_BUILD=7601
set TSC_VER_REVIS=18540



[aker]

Could you post a screenshot of the cmd-window and post it here?

[lael]

32 bit command prompt, but opened by the UpdateInstaller.exe started in Admin mode...