Medium neither supports your windows nor your office version

Medium neither supports your windows nor your office version

Postby ihaveaquestion » 13.12.2019, 13:51

Hello, I used your software to:
1) Download and install win 10 1903 (on my 1st computer)
2) Create update installer of the same version on my flash drive (for 2nd computer)

On my 1st computer I went trought instalation without any problems, but when I tried to install the generated copy to my flash drive on my 2nd computer, I was prompted with error, wich told me that "Medium neither supports your windows nor your office version"

Both computers are absolutely same with Windows 1511

PS: I read that this version is not supported by your software, but then it does not make sense why would one PC updated successfuly and the second did not

Do you have any advices ?
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Re: Medium neither supports your windows nor your office ver

Postby aker » 13.12.2019, 18:14

Could I see logs for both computers (please add a note, which logs is from which computer)?
Logfile is saved under C:\Windows\wsusofflineupdate.log.

It currently sounds like, you have one computer running Windows 10 1903 (aka 19H1 or 18362) and the other one the old Windows 10 1511 (aka TH2 or 10586).
The first computer is running a current and supported (from MS' and wsusou's side), while the second one doesn't (MS stopped support for it a long time ago).

As soon as I saw the logs I can tell you more.
Wer Rechtschreibfehler findet, darf sie behalten oder an den Meistbietenden versteigern. / Everybody finding a misspelling is allowed to keep or sell it.
aker
aker
 
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Re: Medium neither supports your windows nor your office ver

Postby boco » 14.12.2019, 03:23

WOU can be used to keep supported (by MS) Windows 10 builds current. It does not make much sense for online systems, as they download and install updates automatically.

WOU can NOT be used for Feature-Updates (aka full OS build upgrades). The only exception might be the pseudo-upgrade from 19H1 to 19H2, as that's a fake upgrade, 19H2 is 19H1 with a few additional features enabled.
Microsoft update catalog: http://catalog.update.microsoft.com/v7/site/
Windows Install media download: https://support.microsoft.com/en-us/help/15088/windows-create-installation-media
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Re: Medium neither supports your windows nor your office ver

Postby epguy9 » 18.03.2020, 06:42

aker wrote:Could I see logs for both computers (please add a note, which logs is from which computer)?
Logfile is saved under C:\Windows\wsusofflineupdate.log.

It currently sounds like, you have one computer running Windows 10 1903 (aka 19H1 or 18362) and the other one the old Windows 10 1511 (aka TH2 or 10586).
The first computer is running a current and supported (from MS' and wsusou's side), while the second one doesn't (MS stopped support for it a long time ago).

As soon as I saw the logs I can tell you more.


support for Win10 v1511 Home & Pro editions ended in October 2017 while support for v1511 Education & Enterprise editions ended in April 2018
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Re: Medium neither supports your windows nor your office ver

Postby aker » 18.03.2020, 10:52

I know, but I wanted to be sure by reviewing the logs.

@ihaveaquestion
I‘ll close this for now as I didn‘t get any reply. PM me or another team member, if this topic should be reopened.
Wer Rechtschreibfehler findet, darf sie behalten oder an den Meistbietenden versteigern. / Everybody finding a misspelling is allowed to keep or sell it.
aker
aker
 
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Joined: 02.03.2011, 15:32


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