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WSUS 8.8 - office updates failed

PostPosted: 04.12.2013, 11:53
by Rastlin
Hello,
I try install office updates (2007) but i can't beacause i have one warning in the log file.
2013-12-04 10:20:10,15 - Warning: Installation of ..\o2k7\glb\convloc2007-kb2760415-fullfile-x86-glb.exe failed (errorlevel: 17031)

I can find this pakcage kb2760415 in the iso file but windows can't install this updates. When i try install manualy this file i have this information "There are no products affected by this package installed on this system."
I using WSUS tools for 2 years and i never had that information before.

I searching on the Microsoft website about this problem, but maybe someone had this same problem and resolve it.

Thanks in advance for any information about this topic.

Best regards,

Re: WSUS 8.8 - office updates failed

PostPosted: 04.12.2013, 12:55
by Rastlin
I send more logs.

2013-12-04 10:15:13,99 - Info: Medium supports Microsoft Office (ofc plk)
2013-12-04 10:15:15,64 - Info: Detected state of service 'Windows Update': Running (start mode: Auto)
2013-12-04 10:17:27,56 - Info: Skipped update kb982861 (Internet Explorer 9) due to matching black list entry
2013-12-04 10:17:27,56 - Info: Skipped update kb2526086 (Office 2007 Service Pack 3) due to matching black list entry
2013-12-04 10:17:27,56 - Info: Skipped update kb976002 (Browser Choice) due to matching black list entry
2013-12-04 10:17:27,56 - Info: Skipped update kb890830 (Malicious Software Removal Tool) due to matching black list entry
2013-12-04 10:18:26,95 - Info: Installed ..\ofc\glb\ace-x-none_3ba0467e65edec6f29d483fc745cfa69ab6c3ab3.cab
2013-12-04 10:18:43,50 - Info: Installed ..\ofc\glb\msptls-x-none_270dad3c0ca43da20ffe07c616dd47092f1f21f2.cab
2013-12-04 10:18:58,89 - Info: Installed ..\ofc\glb\mso-x-none_465d77a33cb7cf27ac5df4a132ede87820b411a8.cab
2013-12-04 10:19:09,21 - Info: Installed ..\ofc\glb\oartconv-x-none_bbc248fc3e4b1bca0f8394af588fb79132c124db.cab
2013-12-04 10:19:21,98 - Info: Installed ..\ofc\glb\word-x-none_d9d7629718e5279813ee0a6dce1c5281e03ceb5a.cab
2013-12-04 10:19:34,42 - Info: Installed ..\ofc\glb\excel-x-none_9fe9612b5d2e997b71af83fac9f13d30a37e663d.cab
2013-12-04 10:19:43,26 - Info: Installed ..\ofc\glb\wordconv-x-none_8ac03c950a118b889b0b6be77fe3651f54a61cb2.cab
2013-12-04 10:19:54,37 - Info: Installed ..\ofc\glb\oart-x-none_24613e3990033419942342bce24eaa1a48bef75a.cab
2013-12-04 10:20:04,23 - Info: Installed ..\ofc\glb\xlconv-x-none_a153758d1c9fccfcdaf7d26a35c39915c64c02f9.cab
2013-12-04 10:20:10,15 - Warning: Installation of ..\o2k7\glb\convloc2007-kb2760415-fullfile-x86-glb.exe failed (errorlevel: 17031)
2013-12-04 10:20:24,27 - Info: Installed ..\ofc\glb\outlook-x-none_64aa431a10a7064400b14fc64748a7df0519e4dd.cab
2013-12-04 10:20:24,49 - Info: Installed 11 updates
2013-12-04 10:20:24,85 - Info: Registered log file display
2013-12-04 10:20:24,63 - Info: Installation successful

Re: WSUS 8.8 - office updates failed

PostPosted: 04.12.2013, 14:38
by Denniss
Did you download updates without Servicepacks or ticked the wrong language in the o2k7 section?
The O2k7 Servicepack 3 should have been installed first but it isn't.

Re: WSUS 8.8 - office updates failed

PostPosted: 04.12.2013, 14:53
by Rastlin
Servicepack skipped becasue it was installed earlier.
I downloaded updates with Servicepacks but i check only Polish version.

I always checked only the polish version before and everything was ok.

Re: WSUS 8.8 - office updates failed

PostPosted: 04.12.2013, 14:57
by Rastlin
I have the folliowing file into ...\wsusoffline88\wsusoffline\client\o2k7\glb directory

1) convloc2007-kb2760415-fullfile-x86-glb
2) office2007spuninstall

Re: WSUS 8.8 - office updates failed

PostPosted: 04.12.2013, 19:08
by aker
Please try to manually install convloc2007-kb2760415-fullfile-x86-glb.exe and post a screenshot of the error message.

MS Technet wrote:Detection: Invalid baseline = 17031

:arrow: http://technet.microsoft.com/en-us/library/cc179058(v=office.14).aspx

Re: WSUS 8.8 - office updates failed

PostPosted: 05.12.2013, 08:21
by Rastlin
When i try install manualy this file i have this information "There are no products affected by this package installed on this system."

Today i will try to read about this error code. Maybe i will find something.

Re: WSUS 8.8 - office updates failed

PostPosted: 05.12.2013, 11:27
by Rastlin
"This code indicates that the version of the Office installation does not
match the version that is expected."

But why ?

Re: WSUS 8.8 - office updates failed

PostPosted: 05.12.2013, 13:31
by Rastlin
Ok i think that is the Microsfot problem, not WSUS tools so i don't spam this topic.

But if you have similar problem pls inform me.

Re: WSUS 8.8 - office updates failed

PostPosted: 05.12.2013, 17:30
by aker
Just for a test, could you please search for updates using the Microsoft Baseline Security Analyser?