Harddrive unbootable after update

Harddrive unbootable after update

Postby Pamela » 17.01.2020, 18:26

Now that M$ has stopped making Win7 patches, I wanted to make a final WSUS with all security only patches, and update all my pc's.
I started with a Dell XPS8700 with Win7 ultimate 64bit that has not had any updates for a year or two.
I made the WSUS yesterday and tried to run it today. It will render my pc unbootable, writing that there is no bootable device in the pc :shock:
Luckily I made a backup before patching with WSUS, so I could just restore the pc with the hdd image.
I tried again, same result, WSUS make a reboot and bang, no bootable device.
Again restore, and then trying with a WSUS I made on 8aug 2019 (version 1180). No problem.
I guess it is not M$ trying to kill my Win7 pc's since this forum would then be full of users writing the same.
So, can anyone help me with this? I can eventually upload the 2 client folders to google drive and then share them.
Thank you in advance.
Pamela
 
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Re: Harddrive unbootable after update

Postby Dalai » 17.01.2020, 19:31

Please provide the log C:\Windows\wsusofflineupdate.log of both versions. Also please tell us at what point exactly the boot issue happened, i.e. after installing the prerequisite updates, or after installing regular updates.

I have the suspicion that KB4474419 might be the culprit becaus of this
This security update was updated September 10, 2019 to include boot manager files to avoid startup failures on x64-based versions of Windows 7 SP1, Windows Server 2008 R2 SP1 and Windows Server 2008 SP2.
OTOH that shouldn't be a problem anymore in v3 of this update (which WSUS Offline uses AFAIK).

Regards
Dalai
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Re: Harddrive unbootable after update

Postby aker » 17.01.2020, 22:25

If you have a bootable Windows 7 DVD and this file on some kind of USB drive, I could tell you, how to check for a version of that update and update it to revision "v3" to solve the problem.
Wer Rechtschreibfehler findet, darf sie behalten oder an den Meistbietenden versteigern. / Everybody finding a misspelling is allowed to sell it.
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Re: Harddrive unbootable after update

Postby Pamela » 17.01.2020, 23:47

Dalai wrote:Please provide the log C:\Windows\wsusofflineupdate.log of both versions. Also please tell us at what point exactly the boot issue happened, i.e. after installing the prerequisite updates, or after installing regular updates.


It happens during installation of regular updates, but I have no idea of whether the installation is complete. The logfile is gone since I restore the harddrive with an image. I can only get the logfile by doing the update again, and then boot from an usb OS to get the file. I can do it tomorrow if it is necessary, but it seems "Aker" knows what the problem is.

aker wrote:If you have a bootable Windows 7 DVD and this file on some kind of USB drive, I could tell you, how to check for a version of that update and update it to revision "v3" to solve the problem.


It seems you know exactly what the problem is.
I have the original Dell Win7 DVD for the pc, so please explain what I should do?

WSUS v1180): windows6.1-kb4474419-x64_43650d1d26f2febfa73f54b18555bc4988c7c926.cab *M$ sign date 28feb2019
(WSUS v1183): windows6.1-kb4474419-v3-x64_748febffa79a7ae4286b16ff3c373baf344095e6.cab *M$ sign date 30. ‎august ‎2019 00:33:11
Downloaded file: windows6.1-kb4474419-v3-x64_b5614c6cea5cb4e198717789633dca16308ef79c.msu *M$ sign date 30. ‎august ‎2019 00:40:21
Pamela
 
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Re: Harddrive unbootable after update

Postby aker » 18.01.2020, 00:54

I don't know, what the problem is, just a guess as I've seen something similar two/three weeks ago.
I would agree, that it might be caused by an old revision of KB4474419 as Dalai said.

Please read all steps before starting. If I ask for some console output, the easiest way would be to take a photo of it.
- Connect the USB device with these two files int its root folder on it to the computer:
Code: Select all
windows6.1-kb4474419-v3-x64_748febffa79a7ae4286b16ff3c373baf344095e6.cab
windows6.1-kb4474419-v3-x64_b5614c6cea5cb4e198717789633dca16308ef79c.msu

- Power on the computer and press the button which triggers the "Boot Selection Menu" (or similar); on Dell-devices I have seen F12 as the right key (but might be a different one; e.g. ESC F2, F8, F10, F11, TAB, ...).
- Insert the Windows 7 DVD into the computer (I hope, that it's an original Windows DVD and not some kind of recovery)
- Select your DVD-drive using the arrow key and press enter to confirm.
- Windows should boot from DVD ("Windows is loading files...")
- If you see this screen, select your language etc.: Image
- You should be on this screen now: Image
- Press "SHIFT" and "F10" at the same time; a command prompt windows should open up.
- Now take care, where you click; it's possible to put the command window into the background and you will have to repeat the steps starting from here.
- Enter the following commands to locate your windows drive; if the output looks like the content of your windows drive go to the next step
Code: Select all
cls
cd /d "C:\"
dir /b

(continue with "D:\", ...)
- Remeber or write down the letter of your windows drive.
- Repeat the steps from above for your USB device.
- In the following, I will use "C:\" for the Windows drive and "U:\" for the USB device. Replace the letters with the ones, which apply to your computer.
- Enter these commands (may take some time):
Code: Select all
cls
dism /Image:"C:\" /Get-Packages /format:table | find /i "kb4474419"

- post the output here
- If the output does not contain "Package_for_KB4474419~31bf3856ad364e35~amd64~~6.1.3.2", continue with the next step to update KB4474419 to KB4474419-v3; else there is a different problem.
- To update KB4474419 to KB4474419-v3, enter this command (may take some time)
Code: Select all
dism /Image:"C:\" /Add-Package /Packagepath:"U:\windows6.1-kb4474419-v3-x64_b5614c6cea5cb4e198717789633dca16308ef79c.msu"

If it fails, retry with this one:
Code: Select all
dism /Image:"C:\" /Add-Package /Packagepath:"U:\windows6.1-kb4474419-v3-x64_748febffa79a7ae4286b16ff3c373baf344095e6.cab"

- KB4474419 should now be updated to it's third revision. Validate that the update succeded by rerunning
Code: Select all
dism /Image:"C:\" /Get-Packages /format:table | find /i "kb4474419"

- post the output of the console here
- last step: Reboot using
Code: Select all
wpeutil reboot
Wer Rechtschreibfehler findet, darf sie behalten oder an den Meistbietenden versteigern. / Everybody finding a misspelling is allowed to sell it.
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Re: Harddrive unbootable after update

Postby Pamela » 18.01.2020, 09:12

Should this be done before or after I have applied WSUS_1183 updates?
Pamela
 
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Re: Harddrive unbootable after update

Postby Dalai » 18.01.2020, 14:27

After installing updates, of course. That's why aker asked if you have the Win7 DVD to boot from it.

Regards
Dalai
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Re: Harddrive unbootable after update

Postby Pamela » 18.01.2020, 14:30

The disk mounting with the DVD sounds a little complicated for me , so I tried another way:
1) Restore harddrive with image.
2) Apply kb4474419-v3-x64 manually.
3) Run WSUS 1183
Now it works fine, so the kb4474419 is obviously the culprit.

I now get the stupid Win7 end of support nagscreen. I have not seen it before, and have searched for KB4493132. Powershell tells me it is not installed :?
Has M$ now again sneaked a non security related patch into the security patches?

I would have attached the 2 log files, but this forum will not accept .log, .txt, .7z or .zip attachments so I have given up....

What else can I do to help correcting this error in WSUS 1183?
Pamela
 
Posts: 42
Joined: 02.07.2014, 17:49
Location: DK

Re: Harddrive unbootable after update

Postby Dalai » 18.01.2020, 14:33

Either compress the log files with an archiver (like ZIP, RAR or 7Z), or post their contents in [code] tags. If the forum still complains (e.g. about exceeding a quota), just upload the file(s) somewhere and post a link to it.

Also: Search for KB4474419 in the wsusoffline\client\w61-x64 directory and post their filenames here. I have a hard time believing that KB4474419 would be the culprit when WSUS Offline clearly excludes its first and second iteration (see wsusoffline\exlude\ExcludeList-w61-x64.txt) from download and thus installation.

Regards
Dalai
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Re: Harddrive unbootable after update

Postby Pamela » 18.01.2020, 15:12

As I wrote, not even zip archives are accepted so I have uploaded the files and logs here:
https://drive.google.com/file/d/1CXZBPr ... sp=sharing

Does anyone know what KB (besides KB4493132) that now contains the stupid nag screen?
Pamela
 
Posts: 42
Joined: 02.07.2014, 17:49
Location: DK

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