Looping KB2919355 on new computers

Looping KB2919355 on new computers

Postby Kiktelos » 10.08.2014, 19:08

Hi, this is my first time posting and I want to take a few lines to thank you for WSUS Offline Update.
I work in retail, and we restore tons of computers ranging from Windows XP to Windows 8.1 Update 1, and this software saves us a lot of time and bandwidth. We've been using it for a couple of weeks and are very pleased. Thanks again.

Now to the problem:

We started receiving new Windows 8.1 computers with the Update 1 integrated by the OEM about a month ago and I noticed different ways the Update 1 is installed, so WSUS Offline Update behaves differently:

1. Some only have KB2919442 KB2969339 and KB2919355 installed: WSUSOU checks for Windows 8.1 Update installation and installs the missing KBs (2932046, 2959977, 2937592, 2938439, 2934018) and then continues on to finish as normal.
2. Some have the full Update 1 installed: WSUSOU checks for Windows 8.1 Update installation, finds it installed and then continues on to finish as normal.
3. Some seem to have the full Update 1 installed: WSUSOU checks for Windows 8.1 Update installation, finds it installed and then continues on to finish as normal. Lists the dynamic missing updates from wsusscn2.cab, but INCLUDES KB2919355 in the missing updates and tries to reinstall it, then reboots, then lists KB2919355 as the ONLY missing update and tries reinstalling it, over and over and over until I stop it.


I know there is a problem with preinstalled KBs by OEMs sometimes.
Also if this is any help, Windows Update reinstalls KB2919355 (or a part of it) after I cancel WSUSOU, well even if I do all the updates via Windows Update it does reinstall it.


I'll gladly provide the help I can to resolve this.

Thanks
Kiktelos
 
Posts: 18
Joined: 10.08.2014, 18:34

Re: Looping KB2919355 on new computers

Postby aker » 10.08.2014, 20:14

(1) and (2) should be OK.
If you have a computer with OEM KB2919355, please run .\client\cmd\ListInstalledUpdateIds.vbs with admin rights before starting wsusou and copy %temp%\InstalledUpdateIds.txt to another path. If it behaves like (3), post the content of the file here.
Wer Rechtschreibfehler findet, darf sie behalten oder an den Meistbietenden versteigern. / Everybody finding a misspelling is allowed to sell it.
aker
aker
 
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Re: Looping KB2919355 on new computers

Postby Kiktelos » 10.08.2014, 20:37

Thanks aker, I'll check it out at work tomorrow and post my findings.
Kiktelos
 
Posts: 18
Joined: 10.08.2014, 18:34

Re: Looping KB2919355 on new computers

Postby Kiktelos » 11.08.2014, 19:19

OK I tested a brand new HP Pavilion 15-p087ca and WSUSOU is looping on KB2919355

Here is the content of the InstalledUpdateIds.txt before I started WSUSOU

Code: Select all
2883295
2884778
2885706
2888028
2896459
2897983
2919355
2919442
2937220
2937295
2938772
2939167
2939471
2941455
2949621
2950166
2950183
2964358
2964444


Thanks
Last edited by aker on 12.08.2014, 19:55, edited 1 time in total.
Reason: Added code-tags
Kiktelos
 
Posts: 18
Joined: 10.08.2014, 18:34

Re: Looping KB2919355 on new computers

Postby aker » 12.08.2014, 20:02

Please take a look at this list:
Code: Select all
2939087
2975061
clearcompressionflag (ignore this one)
2919355 (installed)
2932046
2959977
2937592
2938439
2934018

These are the updates, wsusou installs as part of Update 1. Please install these updates one by one (from the first to the last) manually (you can find them inside .\client\w63(-x64)\glb as .msu files) and check (after a reboot) if KB2919355 is detected correctly.
Wer Rechtschreibfehler findet, darf sie behalten oder an den Meistbietenden versteigern. / Everybody finding a misspelling is allowed to sell it.
aker
aker
 
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Joined: 02.03.2011, 15:32

Re: Looping KB2919355 on new computers

Postby Kiktelos » 13.08.2014, 05:19

Alright, I'll try to check it out tomorrow.

I have an unrelated question if I might ask:
I noticed DoUpdate.cmd gives a return code of 3010 or 3011 if a reboot or recall is needed.
Is there a return code when WSUSOU ends with or without an error?

Thanks
Kiktelos
 
Posts: 18
Joined: 10.08.2014, 18:34

Re: Looping KB2919355 on new computers

Postby aker » 13.08.2014, 14:48

Yes: 0
Wer Rechtschreibfehler findet, darf sie behalten oder an den Meistbietenden versteigern. / Everybody finding a misspelling is allowed to sell it.
aker
aker
 
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Re: Looping KB2919355 on new computers

Postby Kiktelos » 13.08.2014, 15:48

Thanks for the answer aker :D

It returns 0 if everything is OK?

What about when there is an error code?
Kiktelos
 
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Re: Looping KB2919355 on new computers

Postby aker » 13.08.2014, 19:14

0 = no error
everything else (except for 3010 and 3011): error (generated by Windows (2 = File not found; 5 = Permission denied; ...))
Wer Rechtschreibfehler findet, darf sie behalten oder an den Meistbietenden versteigern. / Everybody finding a misspelling is allowed to sell it.
aker
aker
 
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Joined: 02.03.2011, 15:32

Re: Looping KB2919355 on new computers

Postby Kiktelos » 14.08.2014, 01:36

aker wrote:Please take a look at this list:
Code: Select all
2939087
2975061
clearcompressionflag (ignore this one)
2919355 (installed)
2932046
2959977
2937592
2938439
2934018

These are the updates, wsusou installs as part of Update 1. Please install these updates one by one (from the first to the last) manually (you can find them inside .\client\w63(-x64)\glb as .msu files) and check (after a reboot) if KB2919355 is detected correctly.


OK so I tested this out in the following steps:
  • Setup the computer
  • Downloaded the mentioned updates from Microsoft as they were all in .cab format in the w63-x64 dir. (2939087 & 2975061 were not present in the w63-x64 dir)
  • Installed all the .msu in the order given (I also installed 2919355 from the .msu)
  • Restarted the computer
  • Started WSUSOU and it did not try to reinstall KB2919355
Kiktelos
 
Posts: 18
Joined: 10.08.2014, 18:34

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