Windows 10 KB3194798 error

[harry]

I have been unable to install update KB 3194798 and was hoping WSUSoffline would be successful (it appears to download ok but will not install)
Attached is extract of notepad report (cannot import .txt file), I am not very computer literate, am i doing something wrong please,
Cheers,
Rob

Code: Select all

Mon 24/10/2016 16:12:59.52 - Info: Starting WSUS Offline Update (v. 10.8)
Mon 24/10/2016 16:12:59.52 - Info: Used path "J:\cmd\" on DELL (user: Rob)
Mon 24/10/2016 16:12:59.54 - Info: Option /updatecpp detected
Mon 24/10/2016 16:12:59.59 - Info: Option /verify detected
Mon 24/10/2016 16:13:03.49 - Info: Found Microsoft Windows version 10.0.14393.0 (w100 x64 enu sp0)
Mon 24/10/2016 16:13:03.60 - Info: Found Microsoft Windows Software Licensing Management Tool info...
Mon 24/10/2016 16:13:03.60 - Info: Name: Windows(R), Core edition
Mon 24/10/2016 16:13:03.60 - Info: Description: Windows(R) Operating System, RETAIL channel
Mon 24/10/2016 16:13:03.60 - Info: Partial Product Key: 8HVX7
Mon 24/10/2016 16:13:03.60 - Info: License Status: Licensed
Mon 24/10/2016 16:13:03.70 - Info: Found total physical memory: 3 GB
Mon 24/10/2016 16:13:03.71 - Info: Found Windows Update Agent version 10.0.14393.0
Mon 24/10/2016 16:13:03.71 - Info: Found Windows Installer version 5.0.14393.0
Mon 24/10/2016 16:13:03.78 - Info: Found Windows Script Host version 5.812.10240.16384
Mon 24/10/2016 16:13:03.79 - Info: Found Internet Explorer version 9.11.14393.0
Mon 24/10/2016 16:13:03.79 - Info: Found Microsoft Silverlight version 5.1.50901.0
Mon 24/10/2016 16:13:03.81 - Info: Found Remote Desktop Client version 10.0.14393.0
Mon 24/10/2016 16:13:03.81 - Info: Found Microsoft .NET Framework 3.5 version 3.5.30729.4926
Mon 24/10/2016 16:13:03.82 - Info: Found Windows PowerShell version 2.0
Mon 24/10/2016 16:13:03.82 - Info: Found Microsoft .NET Framework 4 version 4.6.01586
Mon 24/10/2016 16:13:03.84 - Info: Found Windows Management Framework version 5.1.14393.0
Mon 24/10/2016 16:13:03.85 - Info: Found Windows Defender definitions version 1.229.2076.0
Mon 24/10/2016 16:13:03.87 - Info: Medium build date: 23/10/2016
Mon 24/10/2016 16:13:03.90 - Info: Medium supports Microsoft Windows (w100 x64 glb)
Mon 24/10/2016 16:13:04.43 - Info: Disabled screensaver
Mon 24/10/2016 16:13:05.37 - Info: Created temporary power scheme
Mon 24/10/2016 16:13:07.33 - Info: Adjusted power management settings
Mon 24/10/2016 16:13:07.43 - Warning: Windows Defender definition file (..\msse\x64-glb\mpam-fex64.exe) not found
Mon 24/10/2016 16:13:08.02 - Info: Stopping service 'Windows Update' (wuauserv)
Mon 24/10/2016 16:13:08.09 - Info: Waiting for service 'wuauserv' to reach state 'STOPPED' (timeout: 180s)
Mon 24/10/2016 16:13:08.11 - Info: Service 'wuauserv' reached state 'STOPPED'
Mon 24/10/2016 16:13:08.06 - Info: Stopped service 'Windows Update' (wuauserv)
Mon 24/10/2016 16:13:10.47 - Info: Starting service 'Windows Update' (wuauserv)
Mon 24/10/2016 16:13:10.54 - Info: Waiting for service 'wuauserv' to reach state 'RUNNING' (timeout: 60s)
Mon 24/10/2016 16:13:10.55 - Info: Service 'wuauserv' reached state 'RUNNING'
Mon 24/10/2016 16:13:10.51 - Info: Started service 'Windows Update' (wuauserv)
Mon 24/10/2016 16:16:19.22 - Info: Listed ids of missing updates
Mon 24/10/2016 16:16:22.75 - Info: Listed ids of installed updates
Mon 24/10/2016 16:16:23.19 - Info: Listed update files
Mon 24/10/2016 16:16:23.33 - Info: Stopping service 'Windows Update' (wuauserv)
Mon 24/10/2016 16:16:23.42 - Info: Waiting for service 'wuauserv' to reach state 'STOPPED' (timeout: 180s)
Mon 24/10/2016 16:16:23.44 - Info: Service 'wuauserv' reached state 'STOPPED'
Mon 24/10/2016 16:16:23.37 - Info: Stopped service 'Windows Update' (wuauserv)
Mon 24/10/2016 16:37:01.52 - Warning: Installation of ..\w100-x64\glb\windows10.0-kb3194798-x64_01caec375c3a480327cd13012a5169f3bf90606d.cab  failed (errorlevel: 87)
Mon 24/10/2016 16:37:01.95 - Info: Installed 1 updates
Mon 24/10/2016 16:37:02.01 - Info: Restored screensaver setting
Mon 24/10/2016 16:37:02.14 - Info: Activated previous power scheme
Mon 24/10/2016 16:37:02.68 - Info: Deleted temporary power scheme
Mon 24/10/2016 16:37:01.97 - Info: Installation successful
Mon 24/10/2016 16:37:02.84 - Info: Ending WSUS Offline Update

[aker]

Do you have the ADK or (for older versions) WAIK/OPK for any version of Windows on your computer?

Asking because of this: https://support.microsoft.com/en-us/kb/3082581

[robandot]

Thanks for response,
Windows 10 was already installed on my new Dell machine and I cannot find any reference to the driver mentioned

[aker]

Did you install the Windows ADK/AIK/OPK for any version of Windows?

[robandot]

Did you install the Windows ADK/AIK/OPK for any version of Windows?

Not as far as I know, the only Microsoft office item I have is Powerpoint viewer

[aker]

Please download Autoruns (http://download.sysinternals.com/files/Autoruns.zip) and run it as admin. Then save the data, upload it somewhere and post a link to it here.

Did you set all Enabled-values to 1?
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Script Host\Settings
HKEY_CURRENT_USER\Software\Microsoft\Windows Script Host\Settings

[robandot]

I hope this arrives ok. I had problems with the application "not responding" when I tried to save.


https://1drv.ms/u/s!ArN009yLqSKghaZovCZvanQ4-39gZA

[aker]

I saw some PC-optimizer software on your computer. Please check, if some setting like "Disable WSH" is set there.