WSUSoffline fails due to wuauserv service getting stuck

WSUSoffline fails due to wuauserv service getting stuck

Postby jonathanbrickman0000 » 28.10.2016, 16:20

WSUSOffline was not able to do updates after its IE11 install, on multiple new reloads of Windows 7 64-bit in the last week. It turns out that this is due to that longstanding pain, wuauserv (the Windows Update service) getting stuck or freezing a CPU core on searching for new updates. Some profoundly expert help was consulted, who provided the following.

Before deliberately attempting Windows Update, we are to install these three items, in this order:

  1. Servicing stack update for Windows 7 SP1 and Windows Server 2008 R2 SP1: September 20, 2016:
    https://support.microsoft.com/en-us/kb/3177467
  2. July 2016 update rollup for Windows 7 SP1 and Windows Server 2008 R2 SP1:
    https://support.microsoft.com/en-us/kb/3172605
  3. September 2016 update rollup for Windows 7 SP1 and Windows Server 2008 R2 SP1:
    https://support.microsoft.com/en-us/kb/3185278
Windows Update will get stuck again, searching for new updates, the first time each of the above is attempted. When this occurs, each time, we do this:

  1. In TASKMGR, terminate process wusa.exe
  2. Restart service wuauserv
  3. Try the install again.
The second time, the popup for searching for Windows updates comes up for 3-10 seconds, and then we are asked whether we want to install the update. We then say yes, and it installs. Then we move to the next one of the three above!

After it's all done for all three, Windows Update then works. Am not sure how the above procedure might be applied to WSUSoffline, but given that WSUSoffline did not work due to the same problem, I thought I ought to report it. Reportedly this situation exists for both Windows 7 and Server 2008 R2.
jonathanbrickman0000
 
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Re: WSUSoffline fails due to wuauserv service getting stuck

Postby aker » 28.10.2016, 22:36

You could prevent this problem by setting WU to "Never search for updates" and rebooting afterwards. Fixes the bug in about 90% of the devices.
Wer Rechtschreibfehler findet, darf sie behalten oder an den Meistbietenden versteigern. / Everybody finding a misspelling is allowed to sell it.
aker
aker
 
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Joined: 02.03.2011, 15:32


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