Windows update fails

Re: Windows update fails

Postby Docfxit » 11.09.2019, 19:14

Windows has checked the file system and found no problems

Thanks,
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Re: Windows update fails

Postby Dalai » 11.09.2019, 19:39

Is the log file there now? If it is, please do as I said and upload it (compressed) and link to it here.

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Re: Windows update fails

Postby Docfxit » 11.09.2019, 20:54

The log file is not here. And the windows update troubleshooter gives me an error when I try to run it.

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Re: Windows update fails

Postby Dalai » 11.09.2019, 21:11

Do you use some kind of cleaning software? There must be a reason why the log is not where it's supposed to be. And as I said, it must be there! According to your WSUS Offline log, it has started and stopped the Windows Update service. These operations cause the service to write to its log file. Please run these commands on an elevated command prompt:
Code: Select all
net stop wuauserv
net start wuauserv
and check if the log file is present afterwards.

Without the log, there's no way to find out what the problem is and the only recommendation I could give in such a case is to reinstall the system.

Regards
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Re: Windows update fails

Postby boco » 12.09.2019, 04:29

@Dalai: Maybe he has C:\Windows\Logs\CBS\CBS.log? That's where I look up my errors with WU.
Microsoft update catalog: http://catalog.update.microsoft.com/v7/site/
Windows Install media download: https://support.microsoft.com/en-us/help/15088/windows-create-installation-media
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Re: Windows update fails

Postby Dalai » 12.09.2019, 14:59

@boco:
Well, I thought about other logs (such as CBS.log), but honestly I'm not sure if that would help to correct issues with the WUA... But sure, perhaps that log could help, too.

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