Office 2010 x64 does not update

Office 2010 x64 does not update

Postby wasakir » 13.07.2017, 13:27

I downloaded the app and ran the updategenerator.exe. I selected Office 2010 english and Windows 7 x64 updates. I also selected to copy updates to a usb drive. I then took the usb drive to the computer that I wanted to update. It updated the Windows updates but would not update Office. Attached is a screenshot of the message I receive when it tried to update office.
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wasakir
 
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Re: Office 2010 x64 does not update

Postby Dalai » 13.07.2017, 14:44

Has the file mentioned in your screenshot (KB2687455) downloaded to your HDD? Does WSUS Offline say that it finds an installation of Office 2010 and that the installation medium supports it?

Regards
Dalai
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Re: Office 2010 x64 does not update

Postby wasakir » 13.07.2017, 14:48

The x86 version is downloaded but not the file mentioned in the screenshot. Yes the WSUS Offline says ut finds the installation of Office 2010 and the installation medium supports it.
wasakir
 
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Re: Office 2010 x64 does not update

Postby Dalai » 13.07.2017, 15:16

In the UpdateGenerator did you enable "Include Service Packs"?

I'm not sure if this update is needed. Did you let WSUS Offline complete the update installation and run it again to see if it still misses the same Office update?

Regards
Dalai
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Re: Office 2010 x64 does not update

Postby wasakir » 13.07.2017, 15:20

Yes I included Service Packs when I ran UpdateGenerator.
Yes I let update installation complete then I ran it again with the same results
wasakir
 
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Re: Office 2010 x64 does not update

Postby hbuhrmester » 13.07.2017, 15:29

For Office x64 support, you need to run the script "AddOffice2010x64Support.cmd enu" once. This is also used for Office 2013 and 2016. The script creates a series of new files in the static/custom directory, similar to the script AddCustomLanguageSupport.cmd:

Code: Select all
StaticDownloadLinks-o2k10-enu.txt 
StaticDownloadLinks-o2k10-glb.txt
StaticDownloadLinks-o2k13-enu.txt
StaticDownloadLinks-o2k13-glb.txt
StaticDownloadLinks-o2k16-glb.txt


The x86 and x64 updates are then downloaded to the same directories.
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Re: Office 2010 x64 does not update

Postby wasakir » 14.07.2017, 17:22

Thanks hbuhrmester that worked.
wasakir
 
Posts: 4
Joined: 13.07.2017, 13:14


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