Major bug with new installs!

[molitar]

IE 11 can not install at all until IE 9 has been installed. It took me hours to get updates working for this app to work. This was on a brand new Windows 7 Ultimate x64 install.

[aker]

I've got a fresh Windows 7 SP1 Ultimate x64 here. Installation worked ine here. Could you post the content of C:\Windows\IE11_main.log & C:\Windows\wsusofflineupdate.log here?

[Dalai]

I do not see an IE 11 update log at all.. did find the one log though.

Code: Select all

Mon 01/02/2017  2:20:40.40 - Info: Starting WSUS Offline Update (v. 10.8.1+ (r844))
Mon 01/02/2017  2:20:40.40 - Info: Used path "C:\Temp\wsusoffline\client\cmd\" on ALLIANCE (user: malaac)
Mon 01/02/2017  2:20:44.26 - Info: Found Microsoft Windows version 6.1.7601.23572 (w61 x64 enu sp1)
Mon 01/02/2017  2:20:44.26 - Info: Found Microsoft Windows Software Licensing Management Tool info...
Mon 01/02/2017  2:20:44.26 - Info: Name: Windows(R) 7, Ultimate edition
Mon 01/02/2017  2:20:44.26 - Info: Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Mon 01/02/2017  2:20:44.26 - Info: Partial Product Key: P4K27
Mon 01/02/2017  2:20:44.26 - Info: License Status: Licensed
Mon 01/02/2017  2:20:44.33 - Info: Found total physical memory: 16 GB
Mon 01/02/2017  2:20:44.33 - Info: Found Windows Update Agent version 7.6.7601.23453
Mon 01/02/2017  2:20:44.33 - Info: Found Windows Installer version 5.0.7601.23593
Mon 01/02/2017  2:20:44.33 - Info: Found Windows Script Host version 5.8.9600.18538
Mon 01/02/2017  2:20:44.33 - Info: Found Internet Explorer version 9.11.9600.18537
Mon 01/02/2017  2:20:44.33 - Info: Found Microsoft Silverlight version 5.1.50901.0
Mon 01/02/2017  2:20:44.33 - Info: Found Remote Desktop Client version 6.3.9600.16415
Mon 01/02/2017  2:20:44.33 - Info: Found Microsoft .NET Framework 3.5 version 3.5.30729.5420
Mon 01/02/2017  2:20:44.33 - Info: Found Windows PowerShell version 2.0
Mon 01/02/2017  2:20:44.33 - Info: Found Microsoft .NET Framework 4 version 4.6.01055
Mon 01/02/2017  2:20:44.33 - Info: Found Windows Management Framework version 0.0.0.0
Mon 01/02/2017  2:20:44.33 - Info: Found Microsoft Security Essentials version 0.0.0.0
Mon 01/02/2017  2:20:44.33 - Info: Found Microsoft Security Essentials definitions version 0.0.0.0
Mon 01/02/2017  2:20:44.33 - Info: Found Network Inspection System definitions version 0.0.0.0
Mon 01/02/2017  2:20:44.33 - Info: Found Windows Defender definitions version 1.233.3603.0
Mon 01/02/2017  2:20:44.33 - Info: Medium build date: 01/02/2017
Mon 01/02/2017  2:20:44.36 - Info: Medium supports Microsoft Windows (w61 x64 glb)
Mon 01/02/2017  2:20:44.45 - Info: Disabled screensaver
Mon 01/02/2017  2:20:44.65 - Info: Created temporary power scheme
Mon 01/02/2017  2:20:45.17 - Info: Adjusted power management settings
Mon 01/02/2017  2:20:45.20 - Warning: Windows Defender definition file (..\wddefs\x64-glb\mpas-feX64.exe) not found
Mon 01/02/2017  2:20:55.73 - Info: Stopping service 'Windows Update' (wuauserv)
Mon 01/02/2017  2:20:55.76 - Info: Waiting for service 'wuauserv' to reach state 'STOPPED' (timeout: 180s)
Mon 01/02/2017  2:20:55.76 - Info: Service 'wuauserv' reached state 'STOPPED'
Mon 01/02/2017  2:20:55.75 - Info: Stopped service 'Windows Update' (wuauserv)
Mon 01/02/2017  2:20:58.10 - Info: Starting service 'Windows Update' (wuauserv)
Mon 01/02/2017  2:20:58.13 - Info: Waiting for service 'wuauserv' to reach state 'RUNNING' (timeout: 60s)
Mon 01/02/2017  2:20:58.13 - Info: Service 'wuauserv' reached state 'RUNNING'
Mon 01/02/2017  2:20:58.12 - Info: Started service 'Windows Update' (wuauserv)
Mon 01/02/2017  2:23:25.37 - Info: Listed ids of missing updates
Mon 01/02/2017  2:23:35.38 - Info: Listed ids of installed updates
Mon 01/02/2017  2:23:35.56 - Warning: Update kb2538243 (id: 729a0dcb-df9e-4d02-b603-ed1aee074428) not found
Mon 01/02/2017  2:23:35.56 - Warning: Update kb2565063 (id: 719584bc-2208-4bc9-a650-d3d6347eb32e) not found
Mon 01/02/2017  2:23:36.06 - Info: Listed update files
Mon 01/02/2017  2:23:36.07 - Info: Any missing update was either black listed or not found
Mon 01/02/2017  2:23:36.09 - Info: Restored screensaver setting
Mon 01/02/2017  2:23:36.12 - Info: Activated previous power scheme
Mon 01/02/2017  2:23:36.20 - Info: Deleted temporary power scheme
Mon 01/02/2017  2:23:36.25 - Info: Ending WSUS Offline Update

Seems since I ran it more than once the actual log you want is gone.

[boco]

Normally the wsusofflineupdate.log appends and doesn't overwrite. Do you maybe run a cleaner tool (like CCleaner) that removes those logs?

[molitar]

Yes I do. I did not realize that would erase a log like that automatically.

[boco]

In CCleaner, there is an Exclude settings page where you can exclude files from cleaning. Personally, wsusofflineupdate.log is on my Exclude list so it won't be removed.