Failed updates listed

[Eddy]

Hello,

I just formatted my PC with a fresh install.

I use Windows 7 Home premium SP1. I tried with Windows Update "checking for updates" during one week non-stop. I did not find an update.

I just installed updates via Wsusoffline, with updateGenerator and updateInstaller.

Many updates are now listed in the update history. Even many are successful, there are a lot listed "failed".

I tried WindowsUpdateAgent, and WindowsUpdateDiagnostic. I also tried to delete failed updates in C:windows/software distribution

One more week, my PC stayed on windows update for one week, checking for updates, and hoping Microsoft Windows Update would fix the issue automatically.

Nothing worked, and the failed updates stay in the updates listing. There are more failed updates than successful updates.

Is there someone knows how to fix this issue ? Please explain the procedure.

Thank you very much !

[aker]

Wait, they show in "Windows Update History"?
Then they were not installed by wsusou. Please try the following:
- set Windows Update to "Never search for updates"
- retry wsusou
- post the last part of wsusou's log file (C:\Windows\wsusofflineupdate.log)

[Eddy]

Thank you very much Aker for your answer. I followed your instruction.

Few days ago, running Wusu, I saw in the command box "download updates" and also "installing updates.....". Before using Wusu, Windows Update did not download updates at all, always "checking for updates" without success. What I can understand, Wusu downloaded updates, but for a Windows reason, Windows update refused to install certain updates. When I retry Wusu, it tells all the updates are present, even they are failed. That's the point I really don't know what to do now.

Thank you again Aker for your help.

Here is the log and also an image showing the failed updates.

Wed 12/21/2016 10:09:03.21 - Info: Starting WSUS Offline Update (v. 10.8.1)
Wed 12/21/2016 10:09:03.22 - Info: Used path "C:\Users\Admin\Downloads\wsusoffline1081\wsusoffline\client\cmd\" on ADMIN-PC (user: Admin)
Wed 12/21/2016 10:09:03.24 - Info: Option /updatecpp detected
Wed 12/21/2016 10:09:03.25 - Info: Option /instmssl detected
Wed 12/21/2016 10:09:03.27 - Info: Option /verify detected
Wed 12/21/2016 10:09:03.30 - Info: Option /autoreboot detected
Wed 12/21/2016 10:09:13.95 - Info: Found Microsoft Windows version 6.1.7601.23572 (w61 x64 enu sp1)
Wed 12/21/2016 10:09:13.95 - Info: Found Microsoft Windows Software Licensing Management Tool info...
Wed 12/21/2016 10:09:13.95 - Info: Name: Windows(R) 7, HomePremium edition
Wed 12/21/2016 10:09:13.95 - Info: Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Wed 12/21/2016 10:09:13.95 - Info: Partial Product Key: XPW2T
Wed 12/21/2016 10:09:13.95 - Info: License Status: Licensed
Wed 12/21/2016 10:09:14.08 - Info: Found total physical memory: 6 GB
Wed 12/21/2016 10:09:14.08 - Info: Found Windows Update Agent version 7.6.7601.23453
Wed 12/21/2016 10:09:14.08 - Info: Found Windows Installer version 5.0.7601.23593
Wed 12/21/2016 10:09:14.10 - Info: Found Windows Script Host version 5.8.9600.18538
Wed 12/21/2016 10:09:14.10 - Info: Found Internet Explorer version 9.11.9600.18537
Wed 12/21/2016 10:09:14.10 - Info: Found Microsoft Silverlight version 5.1.50901.0
Wed 12/21/2016 10:09:14.11 - Info: Found Remote Desktop Client version 6.3.9600.16415
Wed 12/21/2016 10:09:14.11 - Info: Found Microsoft .NET Framework 3.5 version 3.5.30729.5420
Wed 12/21/2016 10:09:14.11 - Info: Found Windows PowerShell version 2.0
Wed 12/21/2016 10:09:14.11 - Info: Found Microsoft .NET Framework 4 version 4.6.01590
Wed 12/21/2016 10:09:14.13 - Info: Found Windows Management Framework version 5.0.10586.117
Wed 12/21/2016 10:09:14.13 - Info: Found Microsoft Security Essentials version 4.10.209.0
Wed 12/21/2016 10:09:14.14 - Info: Found Microsoft Security Essentials definitions version 1.233.2927.0
Wed 12/21/2016 10:09:14.14 - Info: Found Network Inspection System definitions version 116.72.0.0
Wed 12/21/2016 10:09:14.14 - Info: Found Windows Defender definitions version 1.95.191.0
Wed 12/21/2016 10:09:14.16 - Info: Medium build date: 12/21/2016
Wed 12/21/2016 10:09:14.16 - Info: Medium supports Microsoft Windows (w61 x64 glb)
Wed 12/21/2016 10:09:14.33 - Info: Disabled screensaver
Wed 12/21/2016 10:09:14.56 - Info: Created temporary power scheme
Wed 12/21/2016 10:09:14.98 - Info: Adjusted power management settings
Wed 12/21/2016 10:10:14.26 - Info: Stopping service 'Windows Update' (wuauserv)
Wed 12/21/2016 10:10:14.28 - Info: Waiting for service 'wuauserv' to reach state 'STOPPED' (timeout: 180s)
Wed 12/21/2016 10:10:14.30 - Info: Service 'wuauserv' reached state 'STOPPED'
Wed 12/21/2016 10:10:14.26 - Info: Stopped service 'Windows Update' (wuauserv)
Wed 12/21/2016 10:10:16.42 - Info: Starting service 'Windows Update' (wuauserv)
Wed 12/21/2016 10:10:16.43 - Info: Waiting for service 'wuauserv' to reach state 'RUNNING' (timeout: 60s)
Wed 12/21/2016 10:10:16.45 - Info: Service 'wuauserv' reached state 'RUNNING'
Wed 12/21/2016 10:10:16.43 - Info: Started service 'Windows Update' (wuauserv)
Wed 12/21/2016 10:14:08.76 - Info: Listed ids of missing updates
Wed 12/21/2016 10:14:16.61 - Info: Listed ids of installed updates
Wed 12/21/2016 10:14:16.69 - Info: Listed update files
Wed 12/21/2016 10:14:17.20 - Info: No missing update found
Wed 12/21/2016 10:14:17.22 - Info: Restored screensaver setting
Wed 12/21/2016 10:14:17.25 - Info: Activated previous power scheme
Wed 12/21/2016 10:14:17.36 - Info: Deleted temporary power scheme
Wed 12/21/2016 10:14:17.38 - Info: Ending WSUS Offline Update

[Dalai]

Wait, they show in "Windows Update History"?
Then they were not installed by wsusou.

Not necessarily. There are some MSU updates in WSUS Offline, and they of course show in Update History.

@Eddy:
According to the log excerpt you have the latest Update Agent - this is good. Does WSUS Offline work for you now? Does Windows Update work now? Does any of them find missing updates?

Regards
Dalai

[aker]

@Dalai
But the most of them not. If I set up a new machine using wsusou, there are less than 15 updates listed there.

@Eddy
It looks like, WU tried to install at the same time, wsusou did. Could you retry wsusou again?

[Eddy]

Hello guys, thank you very much for your answers.

I retried Wusu offline installer, disconnected from Internet: It tells "no missing update found".

I clicked Windows Update: It tells "Windows is up to date".

It looks like Wusu see the update in the listing, but does not see that they are "failed" and nothing try to reinstall the failed ones.

Finally:
I tried again classic tools: "Windows Troubleshooter": There is a windows update error (attached jpg below)
I tried "WindowsUpdateAgent 7.6-x64": Though, running Windows update and resulting by appearing the same message saying "Windows is up to date"
I tried "WindowsUpdateDiagnostic": The same error appears: error 0x80070005

Here is the last log of Wusu:

Thu 12/22/2016 9:33:32.29 - Info: Starting WSUS Offline Update (v. 10.8.1)
Thu 12/22/2016 9:33:32.29 - Info: Used path "C:\Users\Admin\Downloads\wsusoffline1081\wsusoffline\client\cmd\" on ADMIN-PC (user: Admin)
Thu 12/22/2016 9:33:32.30 - Info: Option /updatecpp detected
Thu 12/22/2016 9:33:32.32 - Info: Option /verify detected
Thu 12/22/2016 9:33:32.34 - Info: Option /autoreboot detected
Thu 12/22/2016 9:33:35.12 - Info: Found Microsoft Windows version 6.1.7601.23572 (w61 x64 enu sp1)
Thu 12/22/2016 9:33:35.12 - Info: Found Microsoft Windows Software Licensing Management Tool info...
Thu 12/22/2016 9:33:35.12 - Info: Name: Windows(R) 7, HomePremium edition
Thu 12/22/2016 9:33:35.12 - Info: Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Thu 12/22/2016 9:33:35.12 - Info: Partial Product Key: XPW2T
Thu 12/22/2016 9:33:35.12 - Info: License Status: Licensed
Thu 12/22/2016 9:33:35.16 - Info: Found total physical memory: 6 GB
Thu 12/22/2016 9:33:35.17 - Info: Found Windows Update Agent version 7.6.7601.23453
Thu 12/22/2016 9:33:35.18 - Info: Found Windows Installer version 5.0.7601.23593
Thu 12/22/2016 9:33:35.18 - Info: Found Windows Script Host version 5.8.9600.18538
Thu 12/22/2016 9:33:35.19 - Info: Found Internet Explorer version 9.11.9600.18537
Thu 12/22/2016 9:33:35.19 - Info: Found Microsoft Silverlight version 5.1.50901.0
Thu 12/22/2016 9:33:35.20 - Info: Found Remote Desktop Client version 6.3.9600.16415
Thu 12/22/2016 9:33:35.20 - Info: Found Microsoft .NET Framework 3.5 version 3.5.30729.5420
Thu 12/22/2016 9:33:35.21 - Info: Found Windows PowerShell version 2.0
Thu 12/22/2016 9:33:35.22 - Info: Found Microsoft .NET Framework 4 version 4.6.01590
Thu 12/22/2016 9:33:35.22 - Info: Found Windows Management Framework version 5.0.10586.117
Thu 12/22/2016 9:33:35.23 - Info: Found Microsoft Security Essentials version 4.10.209.0
Thu 12/22/2016 9:33:35.23 - Info: Found Microsoft Security Essentials definitions version 1.233.2933.0
Thu 12/22/2016 9:33:35.24 - Info: Found Network Inspection System definitions version 116.72.0.0
Thu 12/22/2016 9:33:35.25 - Info: Found Windows Defender definitions version 1.95.191.0
Thu 12/22/2016 9:33:35.25 - Info: Medium build date: 12/21/2016
Thu 12/22/2016 9:33:35.27 - Info: Medium supports Microsoft Windows (w61 x64 glb)
Thu 12/22/2016 9:33:35.34 - Info: Disabled screensaver
Thu 12/22/2016 9:33:35.46 - Info: Created temporary power scheme
Thu 12/22/2016 9:33:35.88 - Info: Adjusted power management settings
Thu 12/22/2016 9:33:43.04 - Info: Stopping service 'Windows Update' (wuauserv)
Thu 12/22/2016 9:33:43.07 - Info: Waiting for service 'wuauserv' to reach state 'STOPPED' (timeout: 180s)
Thu 12/22/2016 9:33:43.07 - Info: Service 'wuauserv' reached state 'STOPPED'
Thu 12/22/2016 9:33:43.06 - Info: Stopped service 'Windows Update' (wuauserv)
Thu 12/22/2016 9:33:45.20 - Info: Starting service 'Windows Update' (wuauserv)
Thu 12/22/2016 9:33:45.22 - Info: Waiting for service 'wuauserv' to reach state 'RUNNING' (timeout: 60s)
Thu 12/22/2016 9:33:45.23 - Info: Service 'wuauserv' reached state 'RUNNING'
Thu 12/22/2016 9:33:45.21 - Info: Started service 'Windows Update' (wuauserv)
Thu 12/22/2016 9:33:47.36 - Warning: Hash file hashes-wsus.txt not found
Thu 12/22/2016 9:36:50.58 - Info: Listed ids of missing updates
Thu 12/22/2016 9:36:57.54 - Info: Listed ids of installed updates
Thu 12/22/2016 9:36:57.56 - Info: Listed update files
Thu 12/22/2016 9:36:57.64 - Info: No missing update found
Thu 12/22/2016 9:36:57.65 - Info: Restored screensaver setting
Thu 12/22/2016 9:36:57.67 - Info: Activated previous power scheme
Thu 12/22/2016 9:36:57.72 - Info: Deleted temporary power scheme
Thu 12/22/2016 9:36:57.74 - Info: Ending WSUS Offline Update

Here is the installed updates in Windows Update history:


Here is the Windows troubleshooter result:


Here is the last try of Windows Update: "Windows is up to date:


Now, I do not know what to try to install the failed updates. It is the third time I format this laptop trying to get the updates, but resulting with always the same update errors.

Is it possible that Microsoft only want you to install Windows 10 and not offering a real surveillance of Windows 7 update installation ?

If you have any idea or a magic software to fix this issu.

Thank you again guys, your answers are very appreciated.

[aker]

Check, if the failed updates are listed under "Programs and Features -> List installed updates"?
If not, continue with this "guide".

Try installing this one: https://support.microsoft.com/en-us/kb/947821
Reboot and execute:

Code: Select all

sfc /scannow

Reboot again.
Do the manual steps described here: https://support.microsoft.com/en-us/kb/971058
Again (what else) reboot.
Then retry Windows Update.

[Eddy]

Aker, thank you very much, everything works perfectly.

Thank you very much for helps !

[christine91]

The 80070005 windows update error is usually described as Access Denied. Most often, people just let it pass and try running the process again at a later time. But if you're in a hurry, you can just use SubInACL (downloadable from the Microsoft Download Center) to correct it. There is a code text you can find online that you can simple copy-paste into a notepad file. Save the notepad file with a .cmd extension in a location easy to find later. You can then simply run this file as administrator (right click for the menu) and your problem is solved! I just found the solution here - http://errorcodespro.com/windows-7-10-u ... ss-denied/