Office x86 / Windows x64

Office x86 / Windows x64

Postby jorgemiranda » 31.08.2016, 14:47

Hi guys

We have problem when I try install updates at machine with Office 2010 / 2013 x86 installed on Windows 7 x64.

Update for Windows on this computer was good, but when try Office ocurred trobles.

Please, can you help us?

Regards

Jorge Miranda
Last edited by aker on 31.08.2016, 17:20, edited 1 time in total.
Reason: mail address removed to prevent spam
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Re: Office x86 / Windows x64

Postby aker » 31.08.2016, 17:20

Please provide a screenshot of the error and the last part of C:\Windows\wsusofflineupdate.log
Wer Rechtschreibfehler findet, darf sie behalten oder an den Meistbietenden versteigern. / Everybody finding a misspelling is allowed to sell it.
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Re: Office x86 / Windows x64

Postby jorgemiranda » 31.08.2016, 18:24

31/08/2016 13:28:37,81 - Info: Starting WSUS Offline Update (v. 10.7.3)
31/08/2016 13:28:37,81 - Info: Used path "C:\Temp\v2\wsusoffline-ofc-ptb\cmd\" on SANTB00031774 (user: TC011907)
31/08/2016 13:28:42,49 - Info: Found Microsoft Windows version 6.1.7601.23455 (w61 x64 ptb sp1)
31/08/2016 13:28:42,49 - Info: Found Microsoft Windows Software Licensing Management Tool info...
31/08/2016 13:28:42,49 - Info: Nome: Windows(R) 7, Professional edition
31/08/2016 13:28:42,49 - Info: Descri‡Æo: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
31/08/2016 13:28:42,49 - Info: Chave do Produto (Product Key) Parcial: K4FGR
31/08/2016 13:28:42,49 - Info: Status da Licen‡a: Licenciado
31/08/2016 13:28:42,52 - Info: Found total physical memory: 8 GB
31/08/2016 13:28:42,52 - Info: Found Windows Update Agent version 7.6.7601.23453
31/08/2016 13:28:42,52 - Info: Found Windows Installer version 5.0.7601.23446
31/08/2016 13:28:42,52 - Info: Found Windows Script Host version 5.8.9600.18427
31/08/2016 13:28:42,52 - Info: Found Internet Explorer version 9.11.9600.18426
31/08/2016 13:28:42,52 - Info: Found Microsoft Silverlight version 5.1.50428.0
31/08/2016 13:28:42,52 - Info: Found Remote Desktop Client version 6.3.9600.16415
31/08/2016 13:28:42,52 - Info: Found Microsoft .NET Framework 3.5 version 3.5.30729.5420
31/08/2016 13:28:42,52 - Info: Found Windows PowerShell version 2.0
31/08/2016 13:28:42,52 - Info: Found Microsoft .NET Framework 4 version 4.6.01590
31/08/2016 13:28:42,52 - Info: Found Windows Management Framework version 0.0.0.0
31/08/2016 13:28:42,52 - Info: Found Microsoft Security Essentials version 0.0.0.0
31/08/2016 13:28:42,52 - Info: Found Microsoft Security Essentials definitions version 0.0.0.0
31/08/2016 13:28:42,52 - Info: Found Network Inspection System definitions version 0.0.0.0
31/08/2016 13:28:42,52 - Info: Found Windows Defender definitions version 1.227.370.0
31/08/2016 13:28:42,53 - Info: Medium build date: 31/08/2016
31/08/2016 13:28:42,53 - Info: Medium does not support Microsoft Windows (w61 x64 ptb)
31/08/2016 13:28:42,55 - Error: Medium neither supports your Windows nor your Office version
31/08/2016 13:28:42,56 - Info: Ending WSUS Offline Update
Attachments
Wsus_Offline.JPG
(60.59 KiB) Not downloaded yet
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Re: Office x86 / Windows x64

Postby aker » 03.09.2016, 12:10

Please run .\client\cmd\DetermineSystemsProperties.vbs manually and post the content of "WOUSystemProperties.txt" (saved to your desktop) here.
Wer Rechtschreibfehler findet, darf sie behalten oder an den Meistbietenden versteigern. / Everybody finding a misspelling is allowed to sell it.
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Re: Office x86 / Windows x64

Postby jorgemiranda » 05.09.2016, 14:00

set OS_VER_MAJOR=6
set OS_VER_MINOR=1
set OS_VER_BUILD=7601
set OS_VER_REVIS=23455
set OS_SP_VER_MAJOR=1
set OS_SP_VER_MINOR=0
set OS_LANG_CODE=0x416
set OS_LANG=ptb
set OS_LANG_SHORT=pt
set OS_LANG_EXT=pt-br
set SystemDirectory=C:\Windows\system32
set OS_ARCH=x64
set OS_DOMAIN_ROLE=1
set OS_RAM_GB=8
set FS_TYPE=NTFS
set WUA_VER_MAJOR=7
set WUA_VER_MINOR=6
set WUA_VER_BUILD=7601
set WUA_VER_REVIS=23453
set MSI_VER_MAJOR=5
set MSI_VER_MINOR=0
set MSI_VER_BUILD=7601
set MSI_VER_REVIS=23446
set WSH_VER_MAJOR=5
set WSH_VER_MINOR=8
set WSH_VER_BUILD=9600
set WSH_VER_REVIS=18427
set IE_VER_MAJOR=9
set IE_VER_MINOR=11
set IE_VER_BUILD=9600
set IE_VER_REVIS=18426
set MSSL_VER_MAJOR=5
set MSSL_VER_MINOR=1
set MSSL_VER_BUILD=50428
set MSSL_VER_REVIS=0
set DOTNET35_VER_MAJOR=3
set DOTNET35_VER_MINOR=5
set DOTNET35_VER_BUILD=30729
set DOTNET35_VER_REVIS=5420
set DOTNET4_VER_MAJOR=4
set DOTNET4_VER_MINOR=6
set DOTNET4_VER_BUILD=01590
set DOTNET4_VER_REVIS=0
set PSH_VER_MAJOR=2
set PSH_VER_MINOR=0
set PSH_VER_BUILD=0
set PSH_VER_REVIS=0
set WMF_VER_MAJOR=0
set WMF_VER_MINOR=0
set WMF_VER_BUILD=0
set WMF_VER_REVIS=0
set MSSE_INSTALLED=0
set MSSE_VER_MAJOR=0
set MSSE_VER_MINOR=0
set MSSE_VER_BUILD=0
set MSSE_VER_REVIS=0
set MSSEDEFS_VER_MAJOR=0
set MSSEDEFS_VER_MINOR=0
set MSSEDEFS_VER_BUILD=0
set MSSEDEFS_VER_REVIS=0
set NISDEFS_VER_MAJOR=0
set NISDEFS_VER_MINOR=0
set NISDEFS_VER_BUILD=0
set NISDEFS_VER_REVIS=0
set WD_INSTALLED=1
set WD_DISABLED=1
set WDDEFS_VER_MAJOR=1
set WDDEFS_VER_MINOR=227
set WDDEFS_VER_BUILD=370
set WDDEFS_VER_REVIS=0
set TSC_VER_MAJOR=6
set TSC_VER_MINOR=3
set TSC_VER_BUILD=9600
set TSC_VER_REVIS=16415
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Re: Office x86 / Windows x64

Postby aker » 07.09.2016, 20:35

wsusou did not even detect Office. That's a little strange. Please check, if you are running a click2run-version of Office, which is not supported by the usual ways of updating.
Image
Wer Rechtschreibfehler findet, darf sie behalten oder an den Meistbietenden versteigern. / Everybody finding a misspelling is allowed to sell it.
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