Hangs at "Determining system's properties..."

Hangs at "Determining system's properties..."

Postby henkie » 01.12.2011, 22:07

Hello,

On Windows XP Pro with SP3 the updater doesn't do anything past "Determining system's properties...", it's been running all day long now.

Image

What I'd like to know is how I'd go about debugging this, e.g. can I just place an "echo on" in a cmd script to see what's happening? Should I use process monitor? Or has anyone seen this problem before and know what's going on? That would be neat :)

Perhaps it's trying to use WMI and it somehow doesn't respond, then I could use wbemtest to reproduce the problem outside of wsusoffline. If anyone knows what properties it's trying to determine, maybe there's a way to find them manually and fill them in somewhere so this step can be skipped. Anyone?

Much thanks to everyone, this is actually the first time I've had trouble using wsusoffline (and its predecessor c't offline update). I simply ran the downloader, selecting the appropriate Windows version and unselecting service packs (since SP3 was already installed). Windows Update has never been run on this particular install (so it's ActiveX component hasn't been updated either).
henkie
 

Re: Hangs at "Determining system's properties..."

Postby WSUSUpdateAdmin » 01.12.2011, 23:18

Hi and welcome, henkie,

henkie wrote:[...]What I'd like to know is how I'd go about debugging this[...]


pls. manually run DetermineSystemProperties.vbs as an Administrator, hopefully get/post an error message and see/post the resulting %TEMP%\SetSystemEnvVars.cmd.

Thanks & regards
Torsten Wittrock
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Posts: 2245
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Re: Hangs at "Determining system's properties..."

Postby boco » 01.12.2011, 23:23

You can look it up in this file: http://trac.wsusoffline.net/browser/tru ... erties.vbs

This is the one running when that message shows. I don't have any VBS knowledge, but maybe you have.


Edit: There's our boss, ninja-posting again...
Last edited by aker on 28.07.2013, 18:04, edited 1 time in total.
Reason: Trac Link aktualisiert
Microsoft update catalog: http://catalog.update.microsoft.com/v7/site/
Windows Install media download: https://support.microsoft.com/en-us/help/15088/windows-create-installation-media
boco
 
Posts: 2391
Joined: 24.11.2009, 17:00
Location: Germany

Re: Hangs at "Determining system's properties..."

Postby henkie » 02.12.2011, 09:38

I noticed the Windows Update service was disabled and I've already set it to automatic, it's still configured to never check. What is the safest way to kill the script, though? It's still hanging there.

I ran the vbs with cscript from cmd, which worked just fine:
Code: Select all
set OS_CAPTION=Microsoft Windows XP Professional
set OS_VER_MAJOR=5
set OS_VER_MINOR=1
set OS_VER_REVIS=2600
set OS_VER_BUILD=0
set OS_SP_VER_MAJOR=3
set OS_SP_VER_MINOR=0
set OS_LANG_CODE=0x413
set OS_LANG=nld
set OS_LANG_SHORT=nl
set SystemDirectory=C:\WINDOWS\system32
set OS_ARCH=x86
set OS_DOMAIN_ROLE=0
set WUA_VER_MAJOR=5
set WUA_VER_MINOR=4
set WUA_VER_REVIS=3790
set WUA_VER_BUILD=5512
set MSI_VER_MAJOR=3
set MSI_VER_MINOR=1
set MSI_VER_REVIS=4001
set MSI_VER_BUILD=5512
set WSH_VER_MAJOR=5
set WSH_VER_MINOR=7
set WSH_VER_REVIS=0
set WSH_VER_BUILD=16599
set IE_VER_MAJOR=6
set IE_VER_MINOR=0
set IE_VER_REVIS=2900
set IE_VER_BUILD=5512
set MDAC_VER_MAJOR=2
set MDAC_VER_MINOR=81
set MDAC_VER_REVIS=1132
set MDAC_VER_BUILD=0
set DX_CORE_VER_MAJOR=4
set DX_CORE_VER_MINOR=09
set DX_CORE_VER_REVIS=00
set DX_CORE_VER_BUILD=0904
set DX_NAME=9.0c
set DOTNET35_VER_MAJOR=0
set DOTNET35_VER_MINOR=0
set DOTNET35_VER_REVIS=0
set DOTNET35_VER_BUILD=0
set DOTNET4_VER_MAJOR=0
set DOTNET4_VER_MINOR=0
set DOTNET4_VER_REVIS=0
set DOTNET4_VER_BUILD=0
set PSH_VER_MAJOR=0
set PSH_VER_MINOR=0
set PSH_VER_REVIS=0
set PSH_VER_BUILD=0
set MSSE_INSTALLED=0
set MSSEDEFS_VER_MAJOR=0
set MSSEDEFS_VER_MINOR=0
set MSSEDEFS_VER_REVIS=0
set MSSEDEFS_VER_BUILD=0
set WD_INSTALLED=0
set WDDEFS_VER_MAJOR=0
set WDDEFS_VER_MINOR=0
set WDDEFS_VER_REVIS=0
set WDDEFS_VER_BUILD=0
set TSC_VER_MAJOR=6
set TSC_VER_MINOR=0
set TSC_VER_REVIS=6001
set TSC_VER_BUILD=18000
set WMP_VER_MAJOR=9
set WMP_VER_MINOR=0
set WMP_VER_REVIS=0
set WMP_VER_BUILD=4503
set AU_SVC_STATE_INITIAL=Stopped
set AU_SVC_START_MODE=Disabled
set OS_ACTIVATION_REQUIRED=1
henkie
 

Re: Hangs at "Determining system's properties..."

Postby WSUSUpdateAdmin » 02.12.2011, 10:41

Okay, if this runs fine, could you please run the installation with unchecked option "Update DirectX Runtime Libraries" (see attachment)?
updateinstaller_dx_unchecked.png
(10.05 KiB) Not downloaded yet

This will prevent DoUpdate.cmd to call dxdiag.exe, which is done directly after DetermineSystemProperties.vbs if the option is checked.

RTW
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Re: Hangs at "Determining system's properties..."

Postby henkie » 02.12.2011, 11:01

Yup, that worked! Thanks a million!
henkie
 

Re: Hangs at "Determining system's properties..."

Postby henkie » 02.12.2011, 11:37

Woops, too soon! When I came back after a while, the system was completely frozen. Only the default blue background was visible with the mouse pointer where I left it (indicating it hung during shut down).

After I reset it, it automatically logs me in as "WOUTempAdmin":

Image

What is this user and what is it supposed to do? Should I re-run the client? I'd gladly post any log files left behind, I already checked the event log but it has nothing on this.

EDIT: Should I manually run "RecallStub"? Nothing happened after logon, no idea why but it looks like it should've run as per the registry value in HKLM\software\Microsoft\Windows\CurrentVersion\Run.
henkie
 

Re: Hangs at "Determining system's properties..."

Postby WSUSUpdateAdmin » 02.12.2011, 11:50

Looks like you also have the problem in this thread.
You may manually re-run the client or run CleanupRecall.cmd an reboot the machine.
RTW
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Administrator
 
Posts: 2245
Joined: 07.07.2009, 14:38

Re: Hangs at "Determining system's properties..."

Postby henkie » 02.12.2011, 11:56

Allright, thank you! I ran the cmd from another account and the client is running again now (without the reboot and recall option).
henkie
 

Re: Hangs at "Determining system's properties..."

Postby WSUSUpdateAdmin » 02.12.2011, 12:12

When you're done, pls. manually check and delete, if necessary:
- WOUTempAdmin user account
- WOUTempAdmin profile
RTW
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