Installation stucks because of wrong arguments on kb2345043

Installation stucks because of wrong arguments on kb2345043

Postby LogicDaemon » 19.04.2011, 16:21

Hello. I need some help with diagnosis and avoiding/working around «msgbox appear but there is nobody to press ok» issue.
msgbox.png
office2007-kb2345043-v2-fullfile-x86-glb.exe msgbox
(5.4 KiB) Downloaded 330 times


Stuck process runs 1st on install stage, and this update is in UpdatesToInstall.txt list. However I did neither specify switches to install office updates nor got MS Office 2007.

I am not sure how long ago it began, but I know that last updates installed 5.04.2011 successfully, and now they stuck.
I've got overnight scheduled download process on one PC and similar install processes on several other PCs.

For now, I'm fine with blocking access to this update with filesystem security, so update process may proceed. However I'd like to [or at least help to] discover / fix this issue.


Different diagnostics attached.

%TEMP%\UpdatesToInstall.txt:
Code: Select all
..\ofc\glb\office2007-kb2345043-v2-fullfile-x86-glb.exe
..\w2k3\enu\windowsserver2003-kb982132-x86-enu_7824d40f1ec8d116420e9ad4ec337fc7a346fdf9.exe
..\w2k3\enu\windowsserver2003-kb2387149-x86-enu_f1ebe74f098e17dc4726d4c581bb8be5bd100cc6.exe
..\w2k3\enu\windowsserver2003-kb2416451-x86-enu_ec21c6f9b0d598719825e45a33a7ab02374b7af0.exe
..\w2k3\enu\windowsserver2003-kb2423089-x86-enu_302fffe93b3b43bc04f722b1c34fb7a38fb049ef.exe
..\w2k3\enu\windowsserver2003-kb2443105-x86-enu_6b3912563438c46a03f9089b4edcd4771940c654.exe
..\w2k3\enu\windowsserver2003-kb2443685-x86-enu_636191ef5aa2210f4b3f7567059f0dcba2508620.exe
..\w2k3\enu\windowsserver2003-kb2440591-x86-enu_9afeb6e7b4469a909df4b0cad2d76fdd26b06e0c.exe
..\ofc\rus\gpfilt_e2db4c4292e3a203dd3ae9a5911896a415400f3a.cab
..\w2k3\enu\windowsserver2003-kb2419635-x86-enu_69bed4ff1d1720f1fa255badadc46a1075666f6e.exe
..\w2k3\enu\windowsserver2003-kb2483185-x86-enu_d2437dfc1c5e9e909d25ace627bf4346e719ffbd.exe
..\w2k3\enu\windowsserver2003-kb2476687-x86-enu_344a44c748850632550f2ea5c58b940558b07a22.exe
..\w2k3\enu\windowsserver2003-kb2478960-x86-enu_f06003d2076cf8b99214a269aecbdef842b3dc09.exe
..\w2k3\enu\windowsserver2003-kb2478971-x86-enu_5881be2c21530dfc925ca422198a180233415bbe.exe
..\w2k3\enu\windowsserver2003-kb2393802-x86-enu_a8e318bb1f72d9c9b9f053f8caafdc88bc9bbd7e.exe
..\w2k3\enu\windowsserver2003-kb2481109-x86-enu_a13bb02e17b122f0d646d563fe136451d5a83408.exe
..\w2k3\enu\windowsserver2003-kb2485663-x86-enu_025bc09e90720e9c91545655e475ac247d97198d.exe
..\w2k3\enu\windowsserver2003-kb2508429-x86-enu_1d4ff4ef7163f06d580e7fbc94cc222bafd0733f.exe
..\w2k3\enu\windowsserver2003-kb2506212-x86-enu_4492bc520d8484324154ccd2fae8d275d0142560.exe
..\w2k3\enu\windowsserver2003-kb2506223-x86-enu_dc9b2b5af3d0e3855f6a2f9ec475c48ae744df44.exe
..\w2k3\enu\windowsserver2003-kb2511455-x86-enu_c6b4d52a6d546da480c4b76b7eb0bd486e11a081.exe
..\w2k3\enu\windowsserver2003-kb2491683-x86-enu_db35273712dcab9d48c46ca40c17d127bf6b876a.exe
..\w2k3\enu\windowsserver2003-kb2503658-x86-enu_1db1b673737f599cd483eb6dba6cfc752f35255f.exe
..\w2k3\enu\windowsserver2003-kb2507618-x86-enu_a08aae7ff3795f9f65588484edf9aef1f20ba4ca.exe
..\w2k3\enu\windowsserver2003-kb2510581-x86-enu_a8f7367ddae1c43aa3193d4077dfed724634e094.exe
..\w2k3\enu\windowsserver2003-kb2412687-x86-enu_d22869e2cc148349b8a3649365bc3cb87d6f32cc.exe
..\w2k3\enu\windowsserver2003-kb2509553-x86-enu_4906a643af6eb03b718432ad726b19343de3bc84.exe
..\w2k3\enu\windowsserver2003-kb2508272-x86-enu_fe4cdffb2666013c4447976e4288e3d29cd51346.exe
..\w2k3\enu\windowsserver2003-kb2497640-x86-enu_cece602445a64ee90bb07d49a1b59a429e9933f9.exe


text displayed in shell window:
Code: Select all
 

C:\>sc config wuauserv start= auto
[SC] ChangeServiceConfig SUCCESS

C:\>sc start wuauserv
[SC] StartService FAILED 1056:

An instance of the service is already running.


C:\>IF "Microsoft Windows [Version 5.2.3790]" == "2K" (PUSHD \\Srv-Net\Soft_Updates\wsusoffline_w2k\cmd )  ELSE (PUSHD \\Srv-Net\Soft_Updates\wsusoffline\cmd )

Z:\wsusoffline\cmd>CALL DoUpdate /nobackup /updatetsc 
Starting WSUS Offline Update (v. 6.8.2) at 23:51:10,15...
Determining system's properties...
Found OS caption: Microsoft(R) Windows(R) Server 2003, Enterprise Edition
Found Microsoft Windows version: 5.2.3790 (w2k3 x86 enu sp2)
Found Microsoft Office 2003 Word version: 11.0.8313.0 (o2k3 rus sp3)
Checking user's privileges...
Checking medium content...
Medium build date: 04.04.2011
Medium supports Microsoft Windows (w2k3 enu).
Medium supports Microsoft Office (o2k3 rus).
Checking Windows Service Pack version...
Checking DirectX version...
Checking Windows Update Agent version...
Checking Windows Installer version...
Checking Windows Script Host version...
Checking Internet Explorer version...
Checking Windows Terminal Services Client version...
Checking Microsoft Security Essentials installation state...
Checking Windows Defender installation state...
Checking Office Service Pack versions...
Checking state of service 'automatic updates'...
23:51:51,21 - Listing ids of missing updates (please be patient, this will take a while)...
23:54:18,37 - Done.
Listing ids of installed updates...
Listing update files...
Info: Skipping update KB940767 due to matching black list entry.
Warning: Update KB960082 not found.
Warning: Update KB973923 not found.
Warning: Update KB973924 not found.
Info: Skipping update KB944036 due to matching black list entry.
Info: Skipping update KB951847 due to matching black list entry.
Warning: Update KB976382 not found.
Warning: Update KB980923 not found.
Warning: Update KB979909 not found.
Warning: Update KB980373 not found.
Warning: Update KB981716 not found.
Warning: Update KB983583 not found.
Warning: Update KB2288613 not found.
Warning: Update KB2344893 not found.
Warning: Update KB2344911 not found.
Warning: Update KB2418241 not found.
Warning: Update KB2416473 not found.
Warning: Update KB2289187 not found.
Warning: Update KB2413304 not found.
Warning: Update KB2284695 not found.
Warning: Update KB2456849 not found.
Info: Skipping update KB890830 due to matching black list entry.
Installing updates...
Installing update 1 of 43...
Installing ..\ofc\rus\msconv_bb93fe881a99bdd12a5a71c254b9cc8ec11341db.cab...
Installing update 2 of 43...
Installing ..\w2k3\enu\windowsserver2003-kb978542-x86-enu_100d1208544395fb39a688b6373c520f90254af6.exe...
Installing update 3 of 43...
Installing ..\w2k3\enu\windowsserver2003-kb978695-x86-enu_a2bd6e0ca906b9e0c73f47bf28ef2c6c00dc6115.exe...
Installing update 4 of 43...
Installing ..\w2k3\enu\windowsserver2003-kb980195-x86-enu_9af48cb6c026652357c1647939c3625828d069a2.exe...
Installing update 5 of 43...
Installing ..\w2k3\enu\windowsserver2003-kb979482-x86-enu_7168d27f2a3949b83a494d724b05812ac559a24c.exe...
Installing update 6 of 43...
Installing ..\w2k3\enu\windowsserver2003-kb979907-x86-enu_a1fa5fe6f871f047fb2f3d1e4057e811d92593a2.exe...
Installing update 7 of 43...
Installing ..\w2k3\enu\windowsserver2003-kb975562-x86-enu_22b87c2caa0516ca3e4e78fa8ed280a3cd2c7054.exe...
Installing update 8 of 43...
Installing ..\w2k3\enu\windowsserver2003-kb2229593-x86-enu_fa2f619ab2c59715e80115b502fc5e8d13cccb76.exe...
Installing update 9 of 43...
Installing ..\w2k3\enu\windowsserver2003-kb2115168-x86-enu_91332b25fed8bdd262888108f82ea1a771fb2d9c.exe...
Installing update 10 of 43...
Installing ..\w2k3\enu\windowsserver2003-kb982214-x86-enu_40e37ace02116c2baf27c14c7e3d1883887707e6.exe...
Installing update 11 of 43...
Installing ..\w2k3\enu\windowsserver2003-kb2079403-x86-enu_cab8f357306a19194c1613e0259b1b1f6764979f.exe...
Installing update 12 of 43...
Installing ..\w2k3\enu\windowsserver2003-kb980436-x86-enu_a7eaa8b8366ec0c5eda97aaee53f04caceccae2b.exe...
Installing update 13 of 43...
Installing ..\w2k3\enu\windowsserver2003-kb2259922-x86-enu_bd6d3e94bea411ddf2f81fd9179394eab6476749.exe...
Installing update 14 of 43...
Installing ..\w2k3\enu\windowsserver2003-kb981322-x86-enu_fcdc7583f9215ad7479133eb9d43c14311f20dc0.exe...
Installing update 15 of 43...
Installing ..\w2k3\enu\windows2003-sp2-windowsmedia-kb975558-x86-enu_13e40f38427a55952359bfc5f52b5841ce1b46ba.exe...
Installing update 16 of 43...
Installing ..\w2k3\enu\windowsserver2003-kb2121546-x86-enu_e83d3a5f905d60da27107541c1b05f5df4db9812.exe...
Installing update 17 of 43...
Installing ..\w2k3\enu\windowsserver2003-kb2347290-x86-enu_056f93a5449496c37f49a46a49c85ac52ca27672.exe...
Installing update 18 of 43...
Installing ..\ofc\rus\olkintl_aa21542d7179c037cdecf3f68c5682cddadcfe94.cab...
Installing update 19 of 43...
Installing ..\w2k3\enu\windowsserver2003-kb979687-x86-enu_06ca4443600844071c9a483d8bc31850c4936d2b.exe...
Installing update 20 of 43...
Installing ..\w2k3\enu\windowsserver2003-kb2296011-x86-enu_c6b870cf57de994d69c37193b75479025c5629a5.exe...
Installing update 21 of 43...
Installing ..\w2k3\enu\windowsserver2003-kb2378111-x86-enu_7a42eee2b465640eb26416964cd2b0c3e7bc1dfd.exe...
Installing update 22 of 43...
Installing ..\ofc\glb\office2007-kb2345043-v2-fullfile-x86-glb.exe...
 

C:\>sc config wuauserv start= auto
[SC] ChangeServiceConfig SUCCESS

C:\>sc start wuauserv
[SC] StartService FAILED 1056:

An instance of the service is already running.


C:\>IF "Microsoft Windows [Version 5.2.3790]" == "2K" (PUSHD \\Srv-Net\Soft_Updates\wsusoffline_w2k\cmd )  ELSE (PUSHD \\Srv-Net\Soft_Updates\wsusoffline\cmd )

Z:\wsusoffline\cmd>CALL DoUpdate /nobackup /updatetsc 
Starting WSUS Offline Update (v. 6.8.2) at  0:24:26,03...
Determining system's properties...
Found OS caption: Microsoft(R) Windows(R) Server 2003, Enterprise Edition
Found Microsoft Windows version: 5.2.3790 (w2k3 x86 enu sp2)
Found Microsoft Office 2003 Word version: 11.0.8313.0 (o2k3 rus sp3)
Checking user's privileges...
Checking medium content...
Medium build date: 04.04.2011
Medium supports Microsoft Windows (w2k3 enu).
Medium supports Microsoft Office (o2k3 rus).
Checking Windows Service Pack version...
Checking DirectX version...
Checking Windows Update Agent version...
Checking Windows Installer version...
Checking Windows Script Host version...
Checking Internet Explorer version...
Checking Windows Terminal Services Client version...
Checking Microsoft Security Essentials installation state...
Checking Windows Defender installation state...
Checking Office Service Pack versions...
Checking state of service 'automatic updates'...
 0:24:56,26 - Listing ids of missing updates (please be patient, this will take a while)...
 0:27:22,95 - Done.
Listing ids of installed updates...
Listing update files...
Info: Skipping update KB940767 due to matching black list entry.
Warning: Update KB960082 not found.
Warning: Update KB973923 not found.
Warning: Update KB973924 not found.
Info: Skipping update KB944036 due to matching black list entry.
Info: Skipping update KB951847 due to matching black list entry.
Warning: Update KB976382 not found.
Warning: Update KB980923 not found.
Warning: Update KB979909 not found.
Warning: Update KB980373 not found.
Warning: Update KB981716 not found.
Warning: Update KB983583 not found.
Warning: Update KB2288613 not found.
Warning: Update KB2344893 not found.
Warning: Update KB2344911 not found.
Warning: Update KB2418241 not found.
Warning: Update KB2416473 not found.
Warning: Update KB2289187 not found.
Warning: Update KB2413304 not found.
Warning: Update KB2284695 not found.
Warning: Update KB2456849 not found.
Info: Skipping update KB890830 due to matching black list entry.
Installing updates...
Installing update 1 of 22...
Installing ..\ofc\glb\office2007-kb2345043-v2-fullfile-x86-glb.exe...
ERROR: Unsupported file type (file: ..\ofc\glb\office2007-kb2345043-v2-fullfile-x86-glb.exe).
Warning: Installation of ..\ofc\glb\office2007-kb2345043-v2-fullfile-x86-glb.exe failed (errorlevel: 0).
Installing update 2 of 22...
Installing ..\ofc\glb\Office2007-kb2344875-fullfile-x86-glb.exe...
ERROR: Unsupported file type (file: ..\ofc\glb\Office2007-kb2344875-fullfile-x86-glb.exe).
Warning: Installation of ..\ofc\glb\Office2007-kb2344875-fullfile-x86-glb.exe failed (errorlevel: 0).
Installing update 3 of 22...
Installing ..\w2k3\enu\windowsserver2003-kb2360937-x86-enu_f3c4154b28efe45c5301b490fc7f9f3b0549fd89.exe...
 

C:\>sc config wuauserv start= auto
[SC] ChangeServiceConfig SUCCESS

C:\>sc start wuauserv
[SC] StartService FAILED 1056:

An instance of the service is already running.


C:\>IF "Microsoft Windows [Version 5.2.3790]" == "2K" (PUSHD \\Srv-Net\Soft_Updates\wsusoffline_w2k\cmd )  ELSE (PUSHD \\Srv-Net\Soft_Updates\wsusoffline\cmd )

Z:\wsusoffline\cmd>CALL DoUpdate /nobackup /updatetsc 
Starting WSUS Offline Update (v. 6.8.2) at 16:10:18,31...
Determining system's properties...
Found OS caption: Microsoft(R) Windows(R) Server 2003, Enterprise Edition
Found Microsoft Windows version: 5.2.3790 (w2k3 x86 enu sp2)
Found Microsoft Office 2003 Word version: 11.0.8313.0 (o2k3 rus sp3)
Checking user's privileges...
Checking medium content...
Medium build date: 19.04.2011
Medium supports Microsoft Windows (w2k3 enu).
Medium supports Microsoft Office (o2k3 rus).
Checking Windows Service Pack version...
Checking DirectX version...
Checking Windows Update Agent version...
Checking Windows Installer version...
Checking Windows Script Host version...
Checking Internet Explorer version...
Checking Windows Terminal Services Client version...
Checking Microsoft Security Essentials installation state...
Checking Windows Defender installation state...
Checking Office Service Pack versions...
Checking state of service 'automatic updates'...
16:10:49,34 - Listing ids of missing updates (please be patient, this will take a while)...
16:14:09,35 - Done.
Listing ids of installed updates...
Listing update files...
Info: Skipping update KB940767 due to matching black list entry.
Warning: Update KB960082 not found.
Info: Skipping update KB944036 due to matching black list entry.
Info: Skipping update KB951847 due to matching black list entry.
Warning: Update KB976382 not found.
Warning: Update KB980923 not found.
Warning: Update KB979909 not found.
Warning: Update KB980373 not found.
Warning: Update KB981716 not found.
Warning: Update KB2288613 not found.
Warning: Update KB2344911 not found.
Warning: Update KB2418241 not found.
Warning: Update KB2416473 not found.
Warning: Update KB2284695 not found.
Warning: Update KB2456849 not found.
Warning: Update KB2446704 not found.
Warning: Update KB2464635 not found.
Warning: Update KB2466156 not found.
Warning: Update KB2509503 not found.
Warning: Update KB2509488 not found.
Warning: Update KB2464588 not found.
Warning: Update KB2502786 not found.
Info: Skipping update KB890830 due to matching black list entry.
Warning: Update KB2467175 not found.
Warning: Update KB2467174 not found.
Warning: Update KB2467173 not found.
Installing updates...
Installing update 1 of 29...
Installing ..\ofc\glb\office2007-kb2345043-v2-fullfile-x86-glb.exe...

wsusofflineupdate.log:
Code: Select all
19.04.2011 16:10:18,46 - Info: Starting WSUS Offline Update (v. 6.8.2) on SRV0 (user: LogicDaemon)
19.04.2011 16:10:18,78 - Info: Option /nobackup detected
19.04.2011 16:10:20,63 - Info: Option /updatetsc detected
19.04.2011 16:10:34,18 - Info: Found OS caption 'Microsoft(R) Windows(R) Server 2003, Enterprise Edition'
19.04.2011 16:10:34,26 - Info: Found Microsoft Windows version 5.2.3790 (w2k3 x86 enu sp2)
19.04.2011 16:10:34,34 - Info: Found Windows Update Agent version 7.4.7600.226
19.04.2011 16:10:34,42 - Info: Found Windows Installer version 4.5.6001.22159
19.04.2011 16:10:34,49 - Info: Found Windows Script Host version 5.7.6002.22354
19.04.2011 16:10:34,57 - Info: Found Internet Explorer version 6.0.3790.3959
19.04.2011 16:10:34,65 - Info: Found Microsoft Data Access Components version 2.82.3959.0
19.04.2011 16:10:34,76 - Info: Found Microsoft DirectX version 4.09.00.0904 (9.0c)
19.04.2011 16:10:34,82 - Info: Found Windows Media Player version 10.0.0.4008
19.04.2011 16:10:34,90 - Info: Found Terminal Services Client version 6.0.6000.16459
19.04.2011 16:10:34,98 - Info: Found Microsoft .NET Framework 3.5 version 3.5.30729.01
19.04.2011 16:10:35,09 - Info: Found Microsoft .NET Framework 4 version 0.0.0
19.04.2011 16:10:35,20 - Info: Found Microsoft Security Essentials definitions version 0.0.0.0
19.04.2011 16:10:35,26 - Info: Found Windows Defender definitions version 0.0.0.0
19.04.2011 16:10:35,34 - Info: Found Windows PowerShell version 2.0
19.04.2011 16:10:35,51 - Info: Found Microsoft Office 2003 Word version 11.0.8313.0 (o2k3 rus sp3)
19.04.2011 16:10:36,65 - Info: Medium build date: 19.04.2011
19.04.2011 16:10:36,76 - Info: Medium supports Microsoft Windows (w2k3 enu)
19.04.2011 16:10:36,98 - Info: Medium supports Microsoft Office (o2k3 rus)
19.04.2011 16:10:48,56 - Info: Detected state of service 'automatic updates': Running (start mode: Auto)
19.04.2011 16:14:16,26 - Info: Skipped update KB940767 due to matching black list entry
19.04.2011 16:14:16,26 - Warning: Update KB960082 not found
19.04.2011 16:14:16,26 - Info: Skipped update KB944036 due to matching black list entry
19.04.2011 16:14:16,26 - Info: Skipped update KB951847 due to matching black list entry
19.04.2011 16:14:16,26 - Warning: Update KB976382 not found
19.04.2011 16:14:16,26 - Warning: Update KB980923 not found
19.04.2011 16:14:16,26 - Warning: Update KB979909 not found
19.04.2011 16:14:16,26 - Warning: Update KB980373 not found
19.04.2011 16:14:16,26 - Warning: Update KB981716 not found
19.04.2011 16:14:16,26 - Warning: Update KB2288613 not found
19.04.2011 16:14:16,26 - Warning: Update KB2344911 not found
19.04.2011 16:14:16,26 - Warning: Update KB2418241 not found
19.04.2011 16:14:16,26 - Warning: Update KB2416473 not found
19.04.2011 16:14:16,26 - Warning: Update KB2284695 not found
19.04.2011 16:14:16,26 - Warning: Update KB2456849 not found
19.04.2011 16:14:16,26 - Warning: Update KB2446704 not found
19.04.2011 16:14:16,26 - Warning: Update KB2464635 not found
19.04.2011 16:14:16,26 - Warning: Update KB2466156 not found
19.04.2011 16:14:16,26 - Warning: Update KB2509503 not found
19.04.2011 16:14:16,26 - Warning: Update KB2509488 not found
19.04.2011 16:14:16,26 - Warning: Update KB2464588 not found
19.04.2011 16:14:16,26 - Warning: Update KB2502786 not found
19.04.2011 16:14:16,26 - Info: Skipped update KB890830 due to matching black list entry
19.04.2011 16:14:16,26 - Warning: Update KB2467175 not found
19.04.2011 16:14:16,26 - Warning: Update KB2467174 not found
19.04.2011 16:14:16,26 - Warning: Update KB2467173 not found
Attachments
stuckupdateprocess.png
Stuck Update Processs
(8.22 KiB) Downloaded 330 times
LogicDaemon
 
Posts: 23
Joined: 18.09.2010, 11:23

Re: Installation stucks because of wrong arguments on kb2345

Postby Denniss » 19.04.2011, 16:52

You probably have the office 2007 compatibility pack installed (import filters for the newer office versions), this requires some office2007 updates. But these updates should not be available as .exe, all office update files (except servicepacks) should be available in the .cab format.
Please open the \client\ofc\glb folder and delete every .exe file and rerun the update generator to get the most recent w2k3 and office updates.

BTW the update log lists a lot of missing updates.
Denniss
 
Posts: 869
Joined: 01.08.2009, 10:51


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