Windows XP Version 9.2.1 Updates Failing

Windows XP Version 9.2.1 Updates Failing

Postby gambaleb » 11.01.2019, 15:58

I am receiving when I try to run the WSUS offline update on a WIndows XP system (V. 9.2.1).

Thu 01/10/2019 15:47:21.79- Info: Detected state of service 'Windows update': Stopped (start mode: Manual)
Thu 01/10/2019 15:47:23.84 - Error: service 'Windows Update' (wuauserv) is not running and could not be started
Thu 01710/2019 15:47:23.84 - Info: Ending wsus offline update

Thanks,
Brian
gambaleb
 
Posts: 4
Joined: 11.01.2019, 01:09

Re: Windows XP Version 9.2.1 Updates Failing

Postby Dalai » 11.01.2019, 17:11

Hi, and welcome to the forum :).

Please do the following:
  1. Open a command prompt (CMD) window, e.g. Start > Run > type "cmd.exe" (without the quotes) and press Enter.
  2. Type
    Code: Select all
    sc queryex wuauserv
    sc qc wuauserv
    sc start wuauserv
  3. Post the output of above commands

Regards
Dalai
Dalai
 
Posts: 666
Joined: 12.07.2016, 22:00

Re: Windows XP Version 9.2.1 Updates Failing

Postby gambaleb » 11.01.2019, 17:29

Hi Dalai.

Thanks for the quick response! I will give it a try and follow up!

Have a great weekend!

Brian :D
gambaleb
 
Posts: 4
Joined: 11.01.2019, 01:09

Re: Windows XP Version 9.2.1 Updates Failing

Postby gambaleb » 15.01.2019, 19:00

Hi, I followed your instructions.

I would like to upload an attachment of the results. What format(s) are allowed?

Thanks,
Brian
gambaleb
 
Posts: 4
Joined: 11.01.2019, 01:09

Re: Windows XP Version 9.2.1 Updates Failing

Postby gambaleb » 15.01.2019, 21:52

Output Results:

Code: Select all
Microsoft Windows XP [Version 5.1.2600]
(C) copyright 1985-2001 Microsoft Corp.
 
output
 
c:\Documents and Settings\Gambale>sc query wuauserv SERVICE_NAME: wuauserv
 
TYPE
STATE

WIN32_EXIT_CODE SERVICE_EXIT_CODE CHECKPOINT WAIT_HINT
 
20   WIN32_SHARE_PROCESS
1 STOPPED
(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
-2147467243   (Ox80004015)
0   (OxO)
OxO OxO
 

C:\Documents and Settings\Gambale>sc qc wuauserv [sc] Getserviceconfig succEss

SERVICE_NAME: wuauserv
 
TYPE START_TYPE ERROILCONTROL
BINARY_PATH_NAME
LOAD_ORDEILGROUP TAG
DISPLAY_NAME
DEPENDENCIES SERVICE_START_NAME
 
20   WIN32_SHARE_PROCESS
2   AUTO_START
1   NORMAL
C:\WINDOWS\system32\svchost.exe   -k netsvcs

0
Automatic Updates

Local system
 
c:\Documents and settings\Gambale>sc start wuauserv SERVICE_NAME: wuauserv
 
TYPE
STATE

WIN32_EXIT_CODE SERVICE_EXIT_CODE CHECKPOINT WAIT_HINT
PID FLAGS
 
20   WIN32_SHARE_PROCESS
2   START_PENDING (NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
0   (OxO)
0   (OxO)
oxo
Ox7d0
800


Page 1
Last edited by Dalai on 16.01.2019, 03:05, edited 1 time in total.
Reason: Inserted CODE tags for better readability of output
gambaleb
 
Posts: 4
Joined: 11.01.2019, 01:09

Re: Windows XP Version 9.2.1 Updates Failing

Postby Dalai » 16.01.2019, 03:18

OK, so the service is set to start automatically, but it doesn't do it properly; its start is pending. That doesn't look good. Please try this and post the output of the commands again; for reference:
Code: Select all
sc sdshow wuauserv
sc sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
Note that these are two commands which may be wrapped into more than two lines. It's best to copy and paste them into CMD window (right-click to paste)!

Don't run the wuauclt.exe /detectnow command mentioned on that page, instead just try to start the service again with
Code: Select all
net start wuauserv
and/or try WSUS Offline again if the service starts successfully.

PS: You can copy output in CMD by marking it with the left mouse key and pressing Enter afterwards. Just saying this because I have the impression you typed the output by hand (many typos).

Regards
Dalai
Dalai
 
Posts: 666
Joined: 12.07.2016, 22:00


Return to Installation / Updating

Who is online

Users browsing this forum: No registered users and 19 guests