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Errors on updating

PostPosted: 27.04.2019, 11:47
by joew
Hi all,
on my windows 7 x64 home premium, I can't install the last cumulative rollup of april 2019 (and many other cumulative since april 2018...).
I was suggested to try WSUS-offline to "force" system update.

Anyway it can't install 10 updates with errors:
- 14098 (damaged components archive)
- 14107 (one or more transaction members not present)

Errors messages translated from italian to english..

I read an other older topic reporting 14908 error, but the solution seems not compatible with my system:
Code: Select all
dism /Online /Cleanup-Image /Restorehealth

On my win7 I found just "/Scanhealth" option, not "restore-healt".

Questions:
- What to do now?
- Is there a way to verify downloaded packages (with wsus) and re-download just the corrupted ones (if any are found), without the need to re-download all packages?
- Is there any log file for wsus update/install step?

Re: Errors on updating

PostPosted: 27.04.2019, 18:20
by aker
Sounds like a broken SxS store. That‘s not easy to fix.

You can try this:
https://www.microsoft.com/it-it/downloa ... x?id=20858

The retry. If it‘s not working afterwards, you most likely need to reinstall.

Re: Errors on updating

PostPosted: 28.04.2019, 17:18
by joew
I tried suggested MS tool installation ends successfully. Actually KB947821 was installed times ago, anyway I re-tried it as you suggested, but it doesn't seem to solve my system update issues.

Wsusoffline update log is attached to this message, here:

https://pastebin.com/sJBnZkSe

Do you confirm your suggest about reinstall need?

Re: Errors on updating

PostPosted: 28.04.2019, 19:02
by aker
Could you do the following steps and then provide C:\Windows\Logs\CBS\CBS.log:

1) reboot
2) download one (just one) of the failed updates as MSU
3) install it (even if it fails)
4) get the log and post a link to it

The component store is difficult to fix, the easiest way is to do an „Inplace Upgrade“, which will keep installed programs and data.

Re: Errors on updating

PostPosted: 28.04.2019, 23:11
by joew
I re-tried to manually download and install KB4493472 update catalog (April 9, 2019 - Monthly Rollup) after system rebooted.
It fails, as usual...
You can find CBS.log here.

Hope you let me know any good news, but I already tried to ask on other forums but after about a month of logs check, nothing solved.
Anyway thanks for your support! I will please to read your report!
Bye! :D :D

Re: Errors on updating

PostPosted: 29.04.2019, 10:04
by aker
I‘ll read the logs this evening; and moved the topic to „Misc“ as it doesn‘t seem to be directly related to wsusou.

Re: Errors on updating

PostPosted: 30.04.2019, 11:46
by aker
Sorry for the late reply; reading such logs on a mobile phone is a pain...

It seems like one package is missing some data, try this to fix:
(Package_3_for_KB3080446~31bf3856ad364e35~amd64~~6.1.1.2)

- download KB3080446 from http://catalog.update.microsoft.com/
- unpack the MSU using 7-Zip
- create a temporary folder (e.g. „tmp“)
- unpack the CAB (not WSUSSCAN) using the command lind („expand .\Windows6.1-KB3080446-x64.cab /f:* .\tmp“)
- open update.mum and verify that the version of the update is 6.1.1.2
- rename update.mum/cat to Package_for_KB3080446~31bf3856ad364e35~amd64~~6.1.1.2).mum/cat
- copy all folders to C:\Windows\WinSxS
- copy all .manifest-files to C:\Windows\WinSxS\manifests
- copy all .mum and .cat-files to C:\Windows\servicing\packages
- copy all .cat files to C:\Windows\system32\CatRoot\<long name here>\ (maybe it was „CatRoot2“, just check if there are other Package_for_KBxxxxxxx-*.cat files inside)
Do NOT overwrite any file; integrating into folders is OK, but don‘t overwrite ansthing.

This can fix your problem, but chances aren‘t that good.

Re: Errors on updating

PostPosted: 30.04.2019, 16:35
by joew
Can't copy files to "manifests"... returns "access denied"

Re: Errors on updating

PostPosted: 30.04.2019, 17:30
by aker
Try to do in SafeMode; sometimes it works...

Re: Errors on updating

PostPosted: 30.04.2019, 18:33
by joew
I have to look for an other way... because I access to that PC through a remote teamviewer session.